American Airways Baggage Dealing with Hero Caught On Digital camera

All too typically we see movies of bags handlers go viral for all of the flawed causes, as a result of checked baggage being violently thrown round, as if it’s a recreation. Nicely, right here’s a video of ramp brokers going viral for a very totally different motive.

Ramp agent held accountable for throwing baggage

Let me acknowledge that we don’t have a complete lot of context right here, however that is such a feel-good video you could’t assist however share it. And clearly I’m not alone, as a result of the video has been seen greater than 27 million instances on Twitter/X within the brief 15 hours because it has been revealed.

Presumably this video began to be filmed by a passenger as a result of a baggage handler was scanning checked baggage, after which carelessly throwing them to the bottom. Nevertheless, there’s a twist — only a few seconds into the video, the “crew chief” sees what’s happening, and approaches the luggage handler.

They proceed to have fairly a dialog, and whereas we will’t hear what they’re saying, the idea is that the crew chief is telling the luggage handler that she’s not dealing with the luggage the best way that they need to be dealt with. He gestures towards the luggage scattered throughout the apron.

Curiously the luggage handler appears to get fairly defensive, so I’m curious what’s truly being stated. Truthfully, primarily based on his physique language, he’s doing an important job managing the state of affairs — after she’s initially offended, he appears to attempt to discuss to her calmly, after which finally she walks away much less offended. She proceeds to choose up all the luggage, after which they proceed loading baggage onto the plane.

This stage of accountability is uncommon

Given the extremely difficult logistics concerned, it’s wonderful how effectively the airline trade runs. That being stated, if there’s one space the place the airline trade generally fails to ship, it’s in terms of accountability with frontline workers.

Whether or not it’s flight attendants, or gate brokers, or baggage handlers, it’s all too frequent to see folks not following firm procedures or to not be offering good service, but to not be held accountable in any method.

Admittedly this largely comes all the way down to the hierarchy within the airline trade. For instance, with flight attendants at US airways, there’s not truly a flight attendant who supervises the crew. Positive, you might need a purser who will get paid a number of further {dollars} per hour to do paperwork, make bulletins, and assign positions, however that’s hardly a supervisory function.

Examine that to Emirates, the place the purser is chargeable for evaluating the efficiency of different crew members, and the place they really have the flexibility to self-discipline them.

Equally with baggage handlers, it’s unhappy how there not often appears to be any accountability. You’ll see some baggage handlers drop baggage from many toes up with their colleagues straight seeing it, however in fact nobody often says “hey, that’s not cool.”

However it’s additionally not stunning, on many ranges. Baggage handlers have bodily difficult jobs, they’re not compensated very properly, they’re continuously below time strain, and there’s not a lot direct accountability by way of the best way wherein they deal with baggage. Additionally they don’t straight work together with clients, so that they in all probability don’t affiliate the luggage they’re mishandling with the folks that they belong to. It’s not stunning that a few of them deal with dealing with baggage like a recreation.

That’s additionally why the above video is so exceptional, and why it’s resonating with so many individuals. We don’t anticipate this stage of accountability amongst baggage handlers, although it positive is good to see.

Backside line

A video goes viral of an American Airways crew chief seemingly reprimanding a colleague of his for unnecessarily throwing baggage. At the least I believe that’s the conclusion most of us are coming to, as a result of that is the form of stuff we need to see within the airline trade.

What do you make of this video?

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