A latest survey by Virgin Pink highlights the primary irritants for vacationers when reserving holidays, together with hidden charges and sophisticated reserving processes. In response, new journey packages combining providers from throughout the Virgin Group are being supplied, together with Virgin Voyages.
Survey Insights
In accordance with new analysis from Virgin Pink, Virgin Group’s rewards program, vacationers are more and more pissed off with hidden charges, poor customer support, and sophisticated reserving processes when planning their getaways.
A February 2024 survey of two,000 adults throughout the UK, commissioned by 72 Level, reveals that 62% of respondents are irritated by hidden charges and complicated reserving websites and 39% by poor customer support.
One other 32% discover the reserving course of too sophisticated, and 49% of Brits surveyed felt sticking to a funds was a high cause reserving a trip is tough.
Addressing these challenges, Virgin has unveiled new journey choices that combine its Virgin Pink model with tour operator Virgin Atlantic Holidays, Virgin Atlantic, Virgin Lodges, and Virgin Voyages cruises.
“Virgin Pink is the place the place journey corporations come collectively, so we’re delighted to companion with corporations throughout the Virgin Group to supply our members the perfect of Virgin journey,” stated Andrea Burchett, chief loyalty officer and managing director for Virgin Pink.
Journey Packages
Virgin Group has launched three new packages for UK vacationers to deal with the commonest frustrations illustrated within the survey. The packages, which deal with New York, Miami, and Las Vegas, goal to streamline the reserving experiences by consolidating providers throughout Virgin Group.
For cruisers, the Miami package deal, out there till November 2025, combines a 2-night keep in a Fabulous Studio at W South Seashore with a 5-night Virgin Voyages cruise across the Riviera Maya in a Good Suite Fairly Huge Terrace.
These particular suites come full with a full-size, totally stocked bar and RockStar standing. As a RockStar, passengers have entry to the members-only sundeck, Richard’s Rooftop; early reserving and precedence entry to all eateries, occasions, and experiences; and 24/7 entry to RockStar Agent providing help.
The 5-night cruise takes place on Virgin Voyages’ Scarlet Girl, which has been crusing since 2021. Cruisers will take pleasure in stops in Cozumel (Playa del Carmen) and the Seashore Membership at Bimini, Virgin Voyages’ personal island membership in The Bahamas, together with two days at sea.
Scarlet Girl holds 2,762 passengers throughout 1,404 suites, 86% of which function a Sea Terrace. Weighing 110,000 gross tons, the ship additionally accommodates 1,150 worldwide crew members.
Flights for the package deal are offered from London Heathrow (LHR) to Miami with Virgin Atlantic, with the lead booker receiving 10,000 bonus Virgin Factors and a free seat task seven days earlier than departure.
Learn Additionally: Virgin Voyages’ Cross Permits Visitors to Work From the Ship
The package deal, which additionally consists of as much as $500 bonus sailor loot, could be bought with factors, a mix of factors and cash, or simply cash by means of a devoted concierge line.
The extra land and air-only packages present a selection of 5 nights in New York or Las Vegas with flights out there from London, Heathrow, or Manchester, UK, to John F. Kennedy Worldwide Airport (JFK) or Harry Reid Worldwide Airport (LAS).
Vacationers buying these packages will keep at both Virgin Lodges New York Metropolis or Virgin Lodges Las Vegas, receiving waived each day resort charges and room upgrades, primarily based on availability. Lead bookers additionally obtained 10,000 Virgin Factors for each reserving. The bookings have to be made by April 7, 2024.
