Have been your huge vacation journey plans canceled, delayed or in any other case disrupted this 12 months as a result of Southwest’s operational meltdown? In that case, you are not alone.
Friday marked the primary day since Christmas that Southwest Airways did not have a double-digit proportion of its flights canceled, a quantity that CEO Bob Jordan attributed to “an unprecedented storm for all airways” in an interview with Good Morning America. Greater than 15,000 Southwest flights have been canceled, leaving hundreds extra vacationers within the lurch throughout the busiest journey season of the 12 months.
Division of Transportation Secretary Pete Buttigieg, nevertheless, mentioned in a tweet that the Southwest cancellations are “not climate associated,” and as such, the corporate is required to cowl not solely the price of airfare however of meals, transportation and inns in case you are stranded away from residence.
Southwest has pledged to refund its clients for canceled flights, in addition to bills corresponding to rental automobiles, inns and airfare booked via different airways. Different prices will probably be dealt with on a case-by-case foundation, executives mentioned.
Should you have been one of many hundreds stranded, this is how one can get your a refund.
Request a refund from Southwest
Based on the Southwest web site, “Within the occasion your flight is canceled or considerably delayed throughout the journey interval starting on December 24, 2022 via January 2, 2023, you could request a refund of your unused ticket to the unique type of cost.” To start, you may should fill out a web based type along with your title and reservation affirmation quantity.
You must anticipate to obtain your refund promptly.
“Beneath the legislation, Southwest should present immediate refunds when a service cancels a passenger’s flight or makes a big change within the flight, whatever the purpose, except the passenger accepts rebooking,” Buttigieg mentioned in a letter to Southwest earlier this week. “This implies Southwest should present refunds inside seven enterprise days if a passenger paid by bank card, and inside 20 days if a passenger paid by money, verify or different means.”
It’s also possible to fill out a separate type in the event you’ve been separated out of your baggage or different belongings throughout journey.
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Request reimbursement for bills
Southwest says it’s going to honor “affordable requests for reimbursement for meals, resort, and alternate transportation (corresponding to rental automobiles, or tickets on different airways)” incurred by cancellations, in line with its web site. For that, you may should electronic mail Southwest’s helpline instantly along with your request and fix copies of your bills for overview.
After that: Sit tight. Southwest has mentioned it is experiencing a backlog of complaints, and it sadly might take some time for all points to get sorted out.
Lengthy wait? File a shopper grievance
Should you’re nonetheless ready previous the time frames specified, Buttigieg recommends vacationers file a shopper grievance with the Division of Transportation. The DOT requires airways to acknowledge shopper complaints inside 30 days of receiving them and ship customers written responses inside 60 days.
Verify your bank card for journey protections
A number of bank cards additionally provide journey insurance coverage protections corresponding to journey delay, baggage delay, journey cancellation and journey interruption for simply most of these conditions.
Must you run into points receiving reimbursement in your bills from Southwest, verify to see if the bank card you used to guide your flight presents any journey insurance coverage protections, and be sure you take a look at our record of the most effective bank cards with journey insurance coverage to assist mitigate future disasters.
Should you have been one of many hundreds stranded by Southwest this vacation season, comply with the above steps to make sure you get your a refund.