People, please don’t deal with airline representatives this manner, as a result of they don’t deserve it. I’m protecting this as a result of I believe it’s fascinating how the general public’s lack of expertise about how airline operations work usually creates some deceiving narratives.
Man misses Ryanair connection in Krakow, will get offended
An Instagram consumer shared a video of an interplay he had with a Ryanair gate agent at Krakow Airport (KRK), in Poland, previous to making an attempt to fly to Tirana, Albania (TIA). The video has textual content that reads “this baldy made me miss my flight when he might have simply let me on.”
Okay, initially, can we deal with others with respect, please, and never name them names based mostly on one thing exterior of their management? Or is asking somebody that in England thought of completely nice, and I’m simply not conscious?
The video begins moments after he finds out that he missed his “connecting” flight. The passenger’s protection is actually that folks had been allowed to board shortly earlier than him, and the bus (to the distant stand) was nonetheless on the gate when he arrived, however he wasn’t allowed on it.
Certainly one of his fundamental defenses is that he was on a connecting flight from Manchester, England (MAN), with solely a 55-minute connection, and he repeatedly factors that out. Ryanair solely has one flight a day out there, so he then makes use of the protection that “I don’t reside right here, so now I’m gonna have to remain in Krakow, I don’t even know something about this metropolis,” and “I don’t know this nation, I’m not from right here.” Dude, it’s Krakow, not Benghazi, you’ll be nice.
The Ryanair gate agent repeatedly explains that the person was too late, and he’s accomplished speaking to him. The passenger then says “an absolute waste” as he walks off. He then goes to the Ryanair ticket workplace, which is the place he appears to need to file a criticism, as if that’s how that works. You possibly can see the video for your self beneath.
In protection of the Ryanair gate agent…
The feedback on the video are virtually totally in help of the passenger and never the gate agent. May the gate agent have let the passenger on? Possibly, in all probability?
We don’t know the complete story. It’s potential the system had been “closed” at that time, and there’s a cutoff by which it’s important to be on the gate, no matter who walked on the airplane earlier than you. It may very well be that the one that walked in shortly earlier than him had already been scanned onto the flight a lot earlier, and was solely delayed by having to pay a price, or one thing.
However right here’s the place it will get fascinating. The person repeatedly makes the purpose that he was on a connecting itinerary. Ryanair is a point-to-point airline, and doesn’t promote connecting flights, at the least by way of direct channels. If you happen to go to Ryanair’s web site, you gained’t discover any choice to guide this itinerary from Manchester to Tirana through Krakow.
So meaning this man voluntarily booked the 2 separate flights with a 55 minute connection. By no means thoughts that Ryanair requires passengers to be on the gate 20 minutes earlier than departure, and the Manchester to Krakow flight is “usually delayed by 30+ minutes,” as famous on Google Flights.
Look, this man made a dangerous (silly, for my part) determination to guide two separate tickets with a really brief connection on an airline recognized for unapologetically implementing strict insurance policies, and it ended as you’d count on.
I believe my favourite a part of all of that is how he calls for the person’s title as a result of he’s going to file a criticism towards him. Dude, you’re flying Ryanair. Have you ever seen the corporate’s social media and common method to customer support?
Does he assume he’s going to get a private apology from Michael O’Leary as a result of they *checks notes* denied him boarding when he arrived on the gate after the posted time for the gate to shut? If something, O’Leary would in all probability reward the gate agent for having the ability to generate extra income for the airline, by promoting a second ticket!
Backside line
A Ryanair passenger was livid after he missed a flight by seconds (or so he claims), whereas on a “connecting” itinerary. The one concern is that Ryanair doesn’t really promote connecting itineraries, so he booked these two segments at his personal danger.
If you happen to present up on the gate when the gate is meant to be closed, count on you gained’t be positioned on the flight. You possibly can politely ask all you need, however to place somebody on blast for merely implementing the corporate’s insurance policies is impolite. Particularly whenever you’re flying Ryanair, a service that thrives on implementing its insurance policies.
Now, let me admit that through the years, I’ve booked some tight connections on separate tickets, and typically it doesn’t work out. Typically I’ll politely ask if there’s something they will do to assist me. But when they will’t, I wouldn’t blame them.
What do you make of this Ryanair interplay?
