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Replace: Right here’s what’s taking place with the brand new Citi Journey portal

Citi is a TPG promoting associate.


“Have you learnt what’s taking place with the Citi journey portal?” We’ve obtained quite a few emails with this query over the previous few months — ever since Citi cardholders misplaced the power to make bookings into 2023 by means of Citi’s journey portal.

TPG staffers and readers seen this drawback in June 2022 and reached out to Citi to ask what was occurring. Again in August, we received a primary have a look at what’s altering with the Citi ThankYou Journey Middle (which is detailed later on this put up).

Nonetheless, the brand new portal didn’t go dwell as initially anticipated. And since we initially revealed this text in August, we have now obtained numerous emails asking when bookings for 2023 shall be attainable or whether or not we had any updates. Right here’s the most recent from a Citi spokesperson on what’s taking place.

Delays to the brand new portal, however a repair is coming

At current, Citi cardholders can’t make bookings into 2023. Since we’re approaching November and folks need to make journey plans for subsequent 12 months, this has been an ongoing supply of frustration for our readers.

Nonetheless, on Nov. 13, 2022, there shall be an answer, based on a Citi spokesperson. On that date, Citi cardholders will have the ability to ebook journey by means of the primary half of 2023.

(Picture by Zach Griff/The Factors Man)

Clearly, this solely alleviates a part of the issue. The brand new journey portal nonetheless received’t be dwell on this date, and bookings will solely be attainable by means of the primary half of subsequent 12 months. Nonetheless, this may enable cardholders to make use of their factors to ebook near-term journey and can eradicate among the bottlenecks presently taking place. It’ll additionally enable cardholders who’ve resort perks that require reserving by means of Citi’s journey portal to make use of these advantages.

So when will the brand new portal go dwell? That received’t occur till early 2023, based on Citi’s spokesperson. “We’re dedicated to every part being seamless at launch, so we have now pushed again the launch date to verify it’s working appropriately on day one.”

It’s additionally price noting that Citi journey representatives have obtained this identical data, based on the spokesperson for Citi. For cellphone and chat inquiries asking about bookings into 2023, these brokers have been instructed to supply the Nov. 13, 2022 date for when bookings into the primary half of 2023 shall be attainable.

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A brand new Citi journey portal is coming

The obvious change is that Citi’s current journey portal — the Citi ThankYou Journey Middle — goes away. It will likely be changed with a brand new journey portal.

The brand new Citi Journey portal is powered by Reserving.com and can present entry to greater than 1.4 million motels worldwide, because of the Reserving.com platform.

Citi guarantees that the brand new platform shall be simpler to make use of and accessible by means of Citi’s web site and cellular app. Cardmembers will have the ability to customise their funds, selecting which bank card(s) or factors to pay with, or a mixture of the 2.

One other new facet is 24/7 buyer assist. Cardmembers will have the ability to obtain assist with their bookings across the clock.

You’ll earn factors on all paid bookings by means of Citi Journey. You may also redeem your ThankYou Rewards factors at a price of 1 cent per level towards journey booked within the portal. This implies a $150 flight would value 15,000 Citi ThankYou factors.

Associated: How one can redeem Citi ThankYou Rewards for optimum worth

Bonus factors promotion

For a restricted time, Citi bank card holders can earn as much as 10 factors per greenback on Citi Journey bookings. This promotion begins when the brand new portal is dwell and runs by means of Dec. 31, 2023, and your bonus factors multiplier will depend upon which bank card you employ in your reserving:

The knowledge for the Citi Status and ThankYou Most well-liked playing cards has been collected independently by The Factors Man. The cardboard particulars on this web page haven’t been reviewed or supplied by the cardboard issuer.

Associated: The final word information to Citi ThankYou Rewards

These elevated incomes charges apply to motels, rental automobiles and eligible sights provided within the Citi Journey portal. Sadly, flights will not be included within the bonus-earning charges. As soon as these limited-time incomes charges finish, Citi will unveil the usual incomes charges for journey booked within the portal.

For comparability, a number of banks have elevated incomes charges on journey booked by means of their respective portals. Listed here are the factors you possibly can earn on these bookings when utilizing a journey rewards bank card:

Card Incomes charges for portal bookings Incomes charges on different journey bookings Worth of every level*
The Platinum Card® from American Categorical
  • 5 factors per greenback on motels and flights booked with Amex Journey (on as much as $500,000 of airfare purchases per calendar 12 months).
  • 5 factors per greenback on flights booked straight with airways.
  • 1 level per greenback on all different journey.
2 cents every.
American Categorical® Gold Card
  • 3 factors per greenback on flights booked with Amex Journey.
  • 3 factors per greenback on flights booked straight with airways.
  • 1 level per greenback on all different journey.
2 cents every.
Capital One Enterprise Rewards Credit score Card
  • 5 miles per greenback on flights, motels and automotive leases booked with Capital One Journey.
1.85 cents every.
Capital One Enterprise X Rewards Credit score Card
  • 10 miles per greenback on motels and automotive leases booked by way of Capital One Journey.
  • 5 miles per greenback on flights booked by way of Capital One Journey.
1.85 cents every.
Chase Sapphire Most well-liked Card
  • 5 factors per greenback when booked by means of Chase Journey.
2 cents every.
Chase Sapphire Reserve
  • 10 factors per greenback on motels and automotive leases bought by means of Chase Journey.
  • 5 factors per greenback on flights bought by means of Chase Journey.
2 cents every.

*Values are primarily based on TPG’s newest valuations.

It’s fascinating to notice that Citi Journey’s elevated incomes charges embody sights, which we have now not seen with different financial institution journey portals. With the delay in launching the brand new Citi journey portal, we have now requested Citi whether or not the top date for bonus earnings shall be prolonged. We are going to replace this part at any time when Citi gives a solution.

Associated: 9 issues to think about when selecting to ebook by way of a portal vs. reserving straight

No modifications to Status and Premier card portal advantages

The Citi Status (not open to new candidates) and Citi Premier playing cards each supply beneficial credit when reserving with Citi Journey. These advantages will not be altering.

Citi Premier cardholders obtain a once-per-year $100 credit score for resort bookings of $500 or extra, excluding taxes and charges, when booked at thankyou.com. This profit will proceed.

Additionally, notice that this card presently provides 80,000 bonus factors when new cardholders spend $4,000 within the first three months of account opening. This shall be price $800 in journey when the brand new portal launches, however you may as well maximize by transferring factors to considered one of Citi’s switch companions.

Those that have the Citi Status can proceed to take pleasure in their “fourth evening free” perk. This profit is on the market twice per 12 months and provides a fourth evening free on resort bookings made at thankyou.com.

Associated: 4 causes the Citi Premier Card needs to be in your shortlist

Backside line

After we seen that you simply couldn’t make bookings with thankyou.com (Citi’s journey portal web site) into 2023, it grew to become clear that one thing was altering. Fortunately, we now know what it’s: Citi is launching a brand new journey portal, often called Citi Journey with Reserving.com.

Via Dec. 31, 2023, there are elevated incomes charges accessible on journey booked by means of Citi Journey. As soon as the brand new portal is dwell, depend on TPG to take it for a check drive to see how effectively it really works and what options can be found.

For individuals who have been inquiring concerning the delays, at the least we all know that there’s a short lived resolution coming quickly.

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