Reasonably priced enjoyable that’s nice for households: My keep at Hilton’s 1st all-inclusive resort in Tulum

Tulum could not appear the apparent selection for an all-inclusive trip. This off-grid, bohemian bolthole, identified for its mystical Mayan ruins and otherworldly cenotes, tends to attract barefoot yoginis slightly than loyalty program fans.

Hilton thought in another way, nevertheless, debuting in Might 2022 the corporate’s largest resort (735 rooms) within the Caribbean and Latin America, in addition to what’s touted because the area’s “most impactful self-sustained resort,” in keeping with developer, Charles Elmann Fasja.

Geared in direction of vacationers eager to expertise the area’s eco-chic sensibilities and world-famous cultural websites — with out sacrificing luxe trendy facilities, connoisseur eating or a mainstream, family-friendly vibe — at first blush, the property seems to exemplify the ever-evolving all-inclusive mannequin the place amount not supersedes high quality.

As somebody who stayed at a few first-generation all-inclusive inns in Mexico a decade in the past and determined completely by no means once more, I used to be eager to see if this extremely anticipated property would make me clever as much as the advantages of this liberating, budget-friendly and booming idea.

This is what my expertise was like on the Hilton Tulum Riviera Maya All-Inclusive Resort.

Fast take

Behind colossal picket doorways, the breezy open-air foyer is designed to attract you instantly in direction of the ocean. There is a youthful seashore home vibe with a hum of dance music emanating from the beachfront and arriving friends sipping mezcal-laced welcome cocktails served from a roaming tequila cart and swinging in hanging rattan chairs beside decorative water options.

The foyer’s eco-chic theme runs via all the general public areas with a soothing beige and cream coloration palette, artworks sourced from native artists, and furnishings and assertion items crafted from natural fibers and textiles.

Foyer of the Hilton Tulum Riviera Maya. CAROLINE LASCOM/THE POINTS GUY

Between thick mangrove forests and a sliver of white sand, rooms and suites are housed in six discreetly low-rise “casas.” Open hallways with latticed woodwork, white stonework and glass-fronted balconies artfully mix indoor and out of doors areas — wherever you look, there are views of the ocean, mangrove forests or the palm-fringed pool areas.

Low-rise casas the place visitor rooms are situated. CAROLINE LASCOM/THE POINTS GUY

Verify in

With two check-in desks, there was solely a brief wait to finish the reservation course of. After a short primer on the resort’s format and expansive facilities, I used to be handed my Hilton bracelet which functioned as each a door key and a visitor portal (there is a QR code on the reverse) for restaurant info/reservations, room service and a spa menu. I used to be suggested that if I misplaced it, I’d be charged $150, which appeared steep — and it did break the vacation spell slightly.

Join our every day e-newsletter

Verify-in desks on the Hilton Tulum. CAROLINE LASCOM/THE POINTS GUY

Getting there

The Hilton Tulum is situated inside the similar gates as its upscale sibling, the Conrad Tulum, and is a 90-minute drive from Cancun Worldwide Airport (CUN). The resort isn’t in Tulum Pueblo, or close to the Mayan archaeological website, however 13 miles north, close to the Akumal, identified for its lovely swimmable seashore and snorkeling (with turtles).

Meet-and-greet transportation could be booked upfront via the resort’s transportation/tour associate, Tropical Elite Excursions. It prices $120 every method (for as much as six passengers) in a van or $175 (as much as 4 passengers) in a luxurious SUV. If you happen to wing it and take a taxi with one of many many firms soliciting on the airport, it’s going to price round $90.

Attributable to latest conflicts between taxi drivers and experience hailing companies — and the inconvenience it has brought about to vacationers touring to/from the airport — for peace of thoughts, it is value paying further and reserving transportation forward of time.

Reserving particulars

I might paid $220 for a Nature View King Room however was upgraded to an Ocean View King (I’ve Hilton Gold standing) for an off-peak keep for the week earlier than Thanksgiving final 12 months. Pricing is per particular person however youngsters underneath 13 years pay a 50% discounted fee.

Primarily based on present pricing, if two adults have been to plan a peak keep in the course of the center of March, an Ocean View King would price $665 (together with taxes), going as much as $1,040 for an Ocean View Suite or $4,500 for a luxuriously appointed Presidential Suite with a full kitchen, eating room and freestanding soaking tub. Factors charges begin at 90,000 for a Nature View Room.

If you happen to improve to the Enclave degree, you may obtain such perks as a devoted check-in, an unique restaurant specializing in ceviche, two non-public swimming pools, nightly turndown service and plusher room facilities (robes, slippers and a welcome present). An Enclave degree Nature Room with two queen beds would price $574 (based mostly on two adults) mid-March, versus $491 for a comparable normal room.

A good way to earn free nights is to use for a Hilton Honors cobranded bank card — Hilton Honors American Categorical Enterprise Card or Hilton Honors American Categorical Aspire Card — that provides members free night time certificates, both as ongoing advantages or as particular perks you possibly can earn by spending. If you happen to earn these certificates, you need to be capable to apply them to stays on the Hilton Tulum when there may be factors availability.

The knowledge for the Hilton Honors American Categorical Aspire Card has been collected independently by The Factors Man. The cardboard particulars on this web page haven’t been reviewed or offered by the cardboard issuer.

Rooms and charges on the Hilton Tulum. HILTON

Standout options

  • An eco-sensitive, villa-style design with stylish public areas, vibrant eating places and bars and extremely useful rooms.
  • Loads of life-style facilities, together with eight oceanfront swimming pools surrounded by banks of solar loungers and cabanas (further charge), an enormous state-of-the-art gymnasium and a lavish spa.
  • Extraordinarily family-friendly with a chosen “Household Zone,” full with shallow swimming pools, water slides, youngsters’s menus, a big, inviting youngsters membership and a teen membership, each providing day and night programming.
  • With loads of tranquil nooks and a number of other swimming pools to retreat to, the expertise could be as action-packed or chilled out as you need it to be.
An oceanside pool with water video games. CAROLINE LASCOM/THE POINTS GUY


  • Just one small space of the seashore is usable and the ocean is just too tough right here for swimming.
  • The “Household Zone” is situated on the far finish of the resort, a golf cart experience away from the foyer and the hub of motion (eating places, boutiques and adult-oriented swimming pools), leaving some households to really feel slightly sequestered.
  • Pool service was erratic and most friends ended up strolling as much as the bar to order drinks as an alternative of ready for a server to return by.
  • General, the eating is first rate for an all-inclusive, however the flavors and elements repeat loads throughout every restaurant.
The ocean is gorgeous however tough. CAROLINE LASCOM/THE POINTS GUY

The Vibe

Whereas there’s little hint of Tulum’s alt-world mysticism, the property does really feel rooted in its location. It efficiently embraces the realm’s sustainable, all-things-local philosophy and radiates a laid-back vibe. With many friends scrolling on screens and laptops poolside, it would not have the identical escape-from-reality temper or eclecticism that characterizes the boutique inns in Tulum Pueblo.

Lounge chairs at one of many resort’s swimming pools. CAROLINE LASCOM/THE POINTS GUY

On the far finish of the resort, the Household Zone has a fun-loving vibe with youngsters toggling between the superbly designed youngsters membership, the expansive splash park on the household pool and the churrería. Throughout my two-night keep, the week earlier than Thanksgiving, the resort felt quiet and the night leisure — gentle exhibits, dancing, Latin music — did not stir the identical enthusiasm I might count on takes maintain throughout peak vacation intervals.

With state-of-the-art facilities, together with a big gymnasium, spa, menus that skew healthful, and a every day schedule of health and mind-body courses, it is easy to keep up and introduce wellness rituals into your trip.

Bicycles give friends a chance for straightforward train. CAROLINE LASCOM/THE POINTS GUY

The room

My normal Ocean View King room was situated in “Casa 5” on the southern finish of the resort. A mangrove-fringed path runs behind the buildings to every casa and on the events that I walked from the foyer to my room, it took round 10 minutes (in full solar).

At 452 sq. ft, the room was thoughtfully laid out to maximise house. The design mirrored the oceanfront setting with gauzy white drapes over blackout shades, blonde wooden furnishings, cream and white stone flooring and white linens accented with jade and blue throw cushions. An attention grabbing wall of ivory bricks framed the mattress and accomplished the melding of inside areas with the pure setting that outlined the resort’s general framework.


Within the nook, a beige chaise and desk with two chairs created a separate seating space and the workspace and shops have been well-positioned to cost units. Cabinets and a closet stocked with two robes separated the bed room from the lavatory and there was a Nespresso espresso maker, a secure and a minibar stocked (and restocked every day) with a number of soda, juice, water, gentle beer and seltzer. A smattering of ornamental objects and low desk books added a dose of native coloration.

A dialog nook within the visitor room. CAROLINE LASCOM/THE POINTS GUY

By the bedside, an alarm clock/speaker had a charging pad, USB port and Bluetooth connectivity and there was an adjustable studying gentle.

Whereas there was no wow issue or something significantly design-forward or high-tech concerning the room, all the pieces labored seamlessly and was logically organized to create a extremely useful, calming house.

Foods and drinks

An expansive breakfast brunch is served from 7 a.m. till 11 a.m. within the ocean-facing Vela Sur, with floor-to-ceiling home windows, tiled flooring and nautical-themed decor. There’s one thing for each palate with American, continental and basic Mexican fare, plus egg and waffle stations, ceviche, tacos, copious cereals, breads and truffles, in addition to extra health-conscious native produce and toppings (chia, sunflower seeds, nuts, dried fruits), juices and smoothies.

Throughout my keep, households and teams of buddies gravitated towards the lunch buffet, which was served in an enormous open-air palapa within the “Household Zone.” The set-up was typical of most upscale all-inclusive resorts, with a number of entrees (rib eye, shrimp and fish of the day) in addition to salad bars, ceviche stations and an array of desserts.

{Couples} that do not wish to uproot themselves from the adult-oriented part of the resort and trek over to the Household Zone for lunch can graze poolside on normal Mexican fare like guacamole, tacos, ceviche and tortas.

Company have their selection of cuisines for lunch and dinner. CAROLINE LASCOM/THE POINTS GUY

For dinner, there is a la carte eating at Maxal (Mexican), Auma (steakhouse), La Luce (Italian) and Noriku (Asian). Two different eating places, Chiringuito Seasalt and Cocomar, are reserved for friends that improve to the Enclave degree. There’s additionally 24-hour room service.

The perfect eating expertise of my two-night keep was on the flagship eating venue, Auma, which had a refined vibe, image home windows framing Caribbean Sea views and a wrap-around balcony for coveted al fresco eating.

An assortment of grilled meat (ready with myriad rubs/marinades and seasonings), in addition to seafood sourced immediately from the coast, is served with regionally grown (usually natural) greens and potatoes.

As is pretty normal with all-inclusive resorts, you may must pay a complement for what are thought-about premium choices; rack of lamb (500 Mexican pesos/$26) filet mignon (700 pesos/$37), rib eye (700 pesos/$37), lobster (800 pesos/$43) and oysters (300 pesos/$16), in addition to non-house/Mexican wine.

For my appetizer, I ordered the oysters topped with chaya, garlic cream and panko, adopted by grilled fish of the day (native sea bass) served with sides of roasted broccoli, seasonal mushrooms and fries. It was recent and artfully introduced, and there have been a number of stunning twists together with the acquainted Mexican tropes.


The colourful Azulinda foyer bar melds a vibrant cantina ambiance with eclectic lounge decor — bean baggage, tree stump tables and wicker furnishings. It is an ideal gathering spot for a pre-dinner cocktail (plump for the cucumber margarita or a caipirinha), or to tug out your laptop computer and atone for work.

Facilities and repair

One of many eight oceanfront swimming pools. CAROLINE LASCOM/THE POINTS GUY

Between the Household Zone and extra adult-oriented confines of the resort, there are eight oceanfront swimming pools lined with solar loungers, cabanas (further charges apply — between 1,350 pesos/$64 and a pair of,350 pesos/$112, together with premium drink packages) and parasols.

The Household Zone consists of two household swimming pools, a mini water park/splash park, cinema lounge and a big, open-air palapa restaurant/bar the place the lunchtime buffet is served. There may be additionally a big, cleverly designed youngsters membership and teenage zone, that are each extremely participating areas for youthful friends and supply a full program of actions and occasions (day and night time), together with crafts and face portray.

Workers place towels on most loungers early morning, however in any other case you might be by yourself on the subject of organising beds/umbrellas. The slivers of white sand that separate the pool from the rocky shoreline are additionally dotted with beds and umbrellas. The shallow swimming pools are usually not heated, however I discovered the temperature snug sufficient, so long as I used to be swimming.

A brief golf cart experience from the foyer, the cenote-inspired spa is shared with the Conrad Tulum. Mayan-inspired remedies and massages incorporate indigenous elements and strategies — count on some chanting, aura cleaning and different mind-body rituals. Extra conventional Swedish, deep tissue and Ayurvedic massages additionally can be found. The Kinich Ahau Journey (80 minutes) includes a four-hand therapeutic massage utilizing scorching poultices with corn and cocoa seeds (5,400 pesos, or about $270).

The spa resembles a cenote. CAROLINE LASCOM/THE POINTS GUY

The state-of-the-art gymnasium, situated on the decrease degree of the principle constructing, has over a dozen cardio machines — ellipticals, treadmills and stationary bikes — in addition to ample free weights and a small studio that hosts a every day schedule of health courses, together with yoga and Pilates.

Train tools within the gymnasium. CAROLINE LASCOM/THE POINTS GUY

Out and about

Hiring a automotive is essentially the most handy method to entry Tulum’s prime sights. Automotive rent is out there on the resort for round $100 per day. Or, you possibly can join day excursions with Tropical Elite, the resort’s on-site tour operator/transportation service, which has an workplace simply off the principle foyer.

Tulum’s famed clifftop archeological ruins are among the many finest preserved in Mexico, and snorkeling within the crystal clear waters of one of many area’s sacred cenotes (Gran Cenote is simply 22 miles from the resort) is a magical, one-of-a-kind expertise. There’s additionally excellent snorkeling and diving alongside the Nice Maya Reef close to Puerto Morelos, or a 40-minute boat experience from Playa del Carmen (22 miles north) on the island of Cozumel.

Jungle-clad Coba (round 43 miles inland) is among the Maya Route’s extra immersive archaeological websites, with many pyramids and temples that have not but been absolutely excavated.



The Hilton Tulum has accessible rooms with huge doorways to accommodate wheelchairs, plus roll-in showers. A lot of the resort’s public areas — together with the pool areas and eating places — are accessible by way of ramps, elevators and paved walkways.

Stroll-in showers are outfitted with handrails and there are user-friendly gentle panels by the bedside. There are audible alerts, visible alarms and Braille indicators within the hallways and elevators.

There may be not an accessible swimming pool or enterprise middle at this property.

Backside line

Certain sufficient, after two stress-free days on the Hilton Tulum, I might began to rethink my aversion to all-inclusive inns. Regardless of a number of service glitches, I used to be impressed with its laid-back vibe, distinctive facilities and eco-sensitive design that takes its cues from Tulum’s beautiful shoreline. The primary disadvantage for me personally was the slim seashore in entrance of every casa, and the lack to make use of the ocean attributable to robust waves and undercurrents.

For Hilton loyalists with factors to burn and younger households who recognize a extra budget-conscious, all-inclusive idea, it is an interesting property. Virtually all the pieces at this property is certainly “free” (aside from these premium gadgets) which avoids irritating nickel-and-diming that may quickly take the shine off your trip.

Associated studying:

Related Articles

Back to top button