Not so simple as it appears: Learn how to use JetBlue Journey Financial institution

Everytime you cancel a JetBlue flight, the refund — for those who’re eligible — is credited to your Journey Checking account. That is basically a holding account that retains the worth of canceled flights for one yr. You need to use these credit to guide a brand new flight inside a yr.

On paper, that is fairly easy: The funds accumulate, and you may redeem them for flights when the time comes. In observe, although, the method is a little more sophisticated. TPG readers have reached out to the Factors and Miles staff to debate mishaps they’ve had discovering Journey Financial institution funds and utilizing them to guide flights.

Since 2020, many vacationers have racked up Journey Financial institution funds from flights canceled as a result of coronavirus pandemic. Due to this, we need to provide the lowdown on utilizing them so you understand what to anticipate when redeeming your funds.

Issues to know in regards to the JetBlue Journey Financial institution


Earlier than we dive into utilizing the JetBlue Journey Financial institution, let’s talk about just a few of this system’s nuances. We’ll cowl how Journey Financial institution funds are allotted, their validity and different bits of “good to know” info.

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Journey Financial institution funds are distributed per flyer

The most important annoyance with JetBlue Journey Financial institution is how funds are distributed. After you cancel a paid flight, refunds are issued to every traveler individually, even when they’re all on the identical document locator.

This causes an enormous headache for households that journey collectively. In 2020, TPG’s Nick Ewen canceled a JetBlue reservation that included flights for himself, his spouse and his daughter. When rebooking, every member of the family was given a refund to their respective Journey Financial institution accounts regardless of being on the identical reservation.

You possibly can solely use one Journey Financial institution per reservation. So when it got here time to rebook, Nick needed to rebook every member of the family individually and mix all reservations right into a single document locator over the telephone.

Issues get much more complicated on the subject of canceling flights on a mixed document locator. Nick needed to cancel the rebooked flight as a result of coronavirus pandemic. He couldn’t do that on-line because the JetBlue web site gave him an error stating that the ticket didn’t match his Journey Financial institution stability. Once more, he needed to name in to cancel the flights.

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This may be extremely inconvenient for those who’re reserving journey for a good friend or perhaps a co-worker. The traveler will get the Journey Financial institution credit score, making it difficult for the person who booked the ticket to get a refund.

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Funds are legitimate for 1 yr from the date of issuance

Sometimes, Journey Financial institution funds can be utilized inside one yr from the date of issuance. So for those who cancel a flight on Dec. 1, you have to use the credit score by Dec. 1 of the next yr. Sadly, there isn’t any option to lengthen this credit score.

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You possibly can solely use Journey Financial institution funds for flights

Sadly, you possibly can solely use your Journey Financial institution funds for a brand new flight’s fare and taxes. You can not use it to redeem for assigned seating, precedence boarding, checked luggage or different ancillary charges. That is possible as a result of these add-ons are refunded to your unique type of fee once you cancel a flight.

You possibly can, nonetheless, use your Journey Financial institution credit score to guide a flight for another person.

Accessing your Journey Financial institution funds

You possibly can view your JetBlue Journey Financial institution funds on the airline’s devoted Journey Financial institution web site. That is robotically linked to your TrueBlue account once you cancel a ticket related along with your frequent flyer quantity. JetBlue will electronic mail you directions on the best way to check in to your account.

For those who cancel a ticket for somebody who isn’t a TrueBlue member, they are going to obtain an electronic mail with credentials to log in to their Journey Financial institution. Bear in mind, even when all vacationers are on the identical document locator, they are going to obtain their very own Journey Financial institution refund.

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As soon as signed in, you possibly can view your Journey Financial institution stability and when your funds expire. You can even click on the “Account Assertion” hyperlink to view a listing of latest Journey Financial institution transactions.

Viewing Your JetBlue Travel Bank Balance

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Reserving flights with Journey Financial institution funds

JetBlue plane on the runway

Upon getting entry to your JetBlue Journey Checking account, utilizing out there funds is comparatively easy. Head to the JetBlue web site and check in earlier than reserving a flight. Seek for a flight as you often would and enter your passenger info.

On the fee display, choose the “Journey Financial institution” choice situated above the bank card entry discipline. You’ll be prompted to check in to your Journey Checking account for those who’re not a TrueBlue member.

As soon as signed in, you’ll get the choice to make use of as a lot or as little of your credit score as you’d like. Be aware which you could solely use credit to cowl the fare and its related taxes and charges (as mentioned). Seat choice charges and different add-ons are usually not eligible. Click on the “Apply Journey Financial institution Credit” button to use the funds to your buy.

Redeeming JetBlue Travel Bank funds for a flight

And that’s all there may be to it: You’ve efficiently used your JetBlue Journey Financial institution funds. It’s simple sufficient after getting the cling of it, however bookmark this web page simply in case you want a refresher.

Associated: Why you must wait to alter or cancel your flight in order for you your a refund

Backside line

JetBlue’s Journey Financial institution program is a little bit tough to make use of, however hopefully, this information helps you navigate it higher.

Take into account that these funds are accessible below a separate login out of your JetBlue account. And that even when a number of vacationers are below the identical document locator, every traveler is allotted refunds to their very own Journey Checking account.

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