There are many nice advantages to World of Hyatt Globalist standing. On this submit I needed to speak about one of many “softer” advantages of Hyatt standing, which is the “My Hyatt Concierge” perk. How do you earn it, and the way worthwhile is it?
How do you entry My Hyatt Concierge?
With World of Hyatt, you obtain some perks merely for qualifying for a sure standing stage, when you obtain different perks as a part of the Milestone Rewards program. The My Hyatt Concierge profit falls within the latter class:
- You obtain a My Hyatt Concierge once you earn 60 elite nights or 100,000 base factors (equal to $20,000 of qualifying spending) in a calendar yr, and also you additionally get the profit indefinitely in case you’re a lifetime Globalist member; even elite nights earned with Hyatt’s bank cards depend towards this
- When you qualify, a My Hyatt Concierge consultant will attain out inside 4 weeks with their contact information; sometimes it occurs a lot sooner than that, however in some circumstances it might take that lengthy
- Be aware that each one Globalist members (no matter how they qualify) obtain entry to a devoted cellphone quantity with shorter maintain occasions and (hopefully) higher service, however that’s totally different than this perk
How worthwhile is My Hyatt Concierge?
Whereas I’ve had prime tier standing with Hyatt for properly over a decade, the My Hyatt Concierge program was solely launched in 2017, with the launch of the World of Hyatt program (this wasn’t a characteristic of the previous Hyatt Gold Passport program). So, how helpful is that this service? A few issues to notice:
- Like something in customer support, your expertise could differ based mostly on who you’re assigned as your My Hyatt Concierge
- I’m not somebody who’s seeking to have a My Hyatt Concierge make all types of particular resort requests for me, I’m not anticipating them to get a presidential suite improve and waived pet giraffe payment for me, and so on.; I do know what I’m entitled to beneath the World of Hyatt program, and I’m simply on the lookout for them to assist with benefiting from these advantages
With that in thoughts, what has my expertise been, and the way have I discovered the My Hyatt Concierge service to be helpful?
- The My Hyatt Concierge appointed to me is a stunning and useful particular person; she’s competent, extremely responsive, and at all times resolves what I ask for assist with with out me having to follow-up
- my e mail historical past together with her, I’ve contacted her a complete of 16 occasions since early 2018; I’ve primarily contacted her when factors and/or elite nights didn’t submit appropriately, I contacted her a few occasions after I had points with a refund, and I’ve contacted her a couple of occasions to assist apply suite improve awards
- Prior to now two years, I’ve been in contact together with her a complete of two occasions, just because there’s little or no that I’ve wanted
I’ve discovered the service to be helpful each time I’ve used it, and I’ve additionally been positively impressed by the friendliness and competence of the My Hyatt Concierge assigned to me. I solely should ask her to do one thing as soon as, and he or she “will get it.”
That being mentioned, on the whole I’ve discovered that I most likely contact @HyattConcierge on Twitter about as a lot as I attain out to my devoted contact. Why?
- Twitter customer support is accessible 24/7, whereas understandably your Hyatt Concierge has to sleep (evidently My Hyatt Concierge workforce members monitor inboxes when somebody is out of the workplace, however not 24/7)
- For issues which might be time delicate, like making use of a set improve award at a resort with restricted availability, there’s worth in having the ability to do issues straight away
- In these time delicate conditions I sometimes go the Twitter route, due to how fast the responses often are
How does this evaluate to Marriott Bonvoy Ambassador service?
Marriott Bonvoy’s prime tier Ambassador standing requires 100 elite nights plus $23,000 in spending per yr. Arguably the best good thing about Ambassador standing is that you’ve got a devoted level of contact at Marriott. In idea, it’s the same idea to what Hyatt gives.
Now, admittedly Marriott Ambassador standing is a little more unique than Hyatt Globalist standing, purely by way of qualification necessities. I imply, Marriott lodges ought to go above and past extra for Ambassador members than Hyatt properties do for Globalist members. That’s to not say that they do, however they need to…
Whereas I not have the standing, I had Ambassador standing up till a couple of years in the past, and had an ideal expertise on the time:
- I had a fully unbelievable Ambassador who continually proactively taken care of my reservations, left customized notes for me in my room, and would typically proactively contact lodges about upgrades
- That being mentioned, there was at all times an enormous variance by way of the standard of Marriott Ambassadors, with some being superior, and others offering little or no worth
Nevertheless, I additionally notice I used to be fortunate with the individual that I used to be assigned, and I do know some folks had Ambassadors who offered nearly no proactive service.
So I’d say that Marriott’s Ambassador service must be a bit extra customized than the My Hyatt Concierge service, however that’s to not say that it constantly is.
Backside line
The My Hyatt Concierge characteristic is accessible solely to World of Hyatt Globalist members who earn 60 elite nights or 100,000 base factors in a calendar yr, plus lifetime Globalist members. With this, you get a devoted level of contact at Hyatt who might help you with absolutely anything associated to your reservations.
I’ve had an general good expertise with this service, and I’ve discovered the service to be pleasant and competent. That being mentioned, I’m undecided it’s value going out of your approach to keep extra simply to get this profit. That’s just because @HyattConcierge on Twitter can also be superior, and may typically assist with inquiries actually shortly, and that service is open to everybody.
In case you’ve had entry to and used the My Hyatt Concierge service, what was your expertise like?
