Airlines

My Avoidable American Airways Missed Connection

I spent final night time in Dallas as a consequence of a missed connection on American Airways, nevertheless it didn’t must be that method…

The fundamentals of my American missed connection

Yesterday afternoon I used to be scheduled to fly from Puerto Vallarta to Dallas to Miami, with a 2hr4min connection in Dallas. Every part was wanting good in Puerto Vallarta, because the inbound airplane arrived on schedule, and boarding was moments from beginning.

Then proper at boarding time, it was introduced that there was a upkeep challenge. At first we had been advised there can be a call inside 20 minutes, then we had been advised it could be one other 10 minutes, then we had been advised it could be one other quarter-hour, and so on.

Lengthy story quick, the flight ended up departing Puerto Vallarta a bit over two hours delayed, leaving me with a really quick connection in Dallas. As soon as we had been airborne, I obtained an electronic mail from American informing me that I had missed my connection, and was rebooked the next morning.

My American Airways rebooking electronic mail

For what it’s price, I used to be on a paid enterprise class ticket however was rebooked in economic system. Once more, that’s truthful sufficient too, since there have been no top notch seats left on the market.

I’ve been touring ceaselessly for a very long time, and I actually don’t get bothered by these sorts of conditions. Is it form of annoying if you wish to go someplace and also you’re delayed? In fact. However statistically it occurs. Aviation is extremely complicated, flying may be very secure, and upkeep points are certain to occur. There’s no profit to getting labored up over it.

Now, I do want the communication throughout delays had been higher, just like the American app at 4:21PM exhibiting an on-time departure at 4:16PM, regardless that there was a upkeep challenge and nobody had boarded but.

I don’t assume we’re leaving at 4:16PM!

Why this misconnect may have been averted

My flight from Puerto Vallarta to Dallas ended up arriving at 8:36PM, 1hr45min delayed, as we made up a little bit of time within the air. I used to be via customs and immigration in a matter of minutes, and by shortly after 8:40PM I used to be landside in Concourse D.

Flight standing for my Puerto Vallarta to Dallas flight

Realistically I had accepted my destiny at this level of most likely not being on the 8:55PM flight:

  • I had truly been taken off the flight already, so my seat was given up, and I might have been downgraded if I wished to be rebooked on it
  • Truly getting booked on the flight once more would have taken time, consuming into the little time I might have needed to make the connection
  • The flight was exhibiting an on-time departure from Concourse C, so it was unlikely I’d have the ability to clear safety, take the prepare, and get to my gate, in time

So I headed to the Grand Hyatt DFW. Whereas I had been taken off the Dallas to Miami flight, it was nonetheless exhibiting in my American Airways app, and I saved getting push notifications in regards to the flight being delayed by a couple of minutes at a time.

Lengthy story quick, the flight ended up solely departing at 9:34PM, 58 minutes after I arrived in Dallas. I might have made that reference to loads of time to spare. Heck, my room service dinner arrived earlier than the flight even departed.

Flight standing for my unique Dallas to Miami flight

I’m not penning this put up as a result of I really feel I used to be wronged in some horrible method, however quite simply because I discover the state of affairs amusing. If American hadn’t taken me off my unique flight (and as a substitute simply protected me on one other flight whereas holding my reservation intact), I might have tried to make a run for it, since I figured there was no draw back. However since I used to be already taken off the flight, there have been no top notch seats left, and the seatmap solely confirmed center seats in economic system, it appeared to me like a dropping proposition.

Normally if you misconnect it’s since you truly don’t make your connection. On this case I used to be basically pressured into misconnecting as a result of American was extra assured in my connecting flight working on-time than I used to be.

Backside line

I missed a connection at DFW, regardless that there ended up being 58 minutes between my arriving and departing flights, which means I might have made the flight with time to spare. Nonetheless, after a delay of over two hours departing Puerto Vallarta, American rebooked me for the next morning, taking me off the unique flight.

If American weren’t so assured in its operational efficiency (assuming my connection would depart on-time), this wouldn’t have occurred.

I get it from American’s aspect as properly, although, because it’s a lose-lose state of affairs. Another consequence may be that somebody runs to make the connection and misses the flight, and is then irritated the flight wasn’t held for them.

Has anybody else ever unnecessarily misconnected on this method? Would you might have dealt with this example otherwise?

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