United MileagePlus members don’t at the moment have entry to most Lufthansa award house.
A TPG reader not too long ago reported that Lufthansa awards haven’t been obtainable on the United web site regardless of showing on Air Canada, ANA and different Star Alliance accomplice web sites. We have verified this on numerous routes.
For instance, Air Canada Aeroplan reveals Lufthansa and United economic system class award tickets from Denver Worldwide Airport (DEN) to Frankfurt Airport (FRA) on Oct. 27, 2022.
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The Lufthansa and United awards are bookable utilizing LifeMiles, the factors forex for Star Alliance service Avianca.
Nonetheless, United’s web site is just not exhibiting the Lufthansa flight — as an alternative, you possibly can solely e-book the United flight.
The identical goes for this flight from Dallas Fort Value Worldwide Airport (DFW) to Frankfurt. Air Canada, Singapore Airways, LifeMiles and ANA all present award availability in economic system class for one passenger.
Nonetheless, after we search on the United web site, solely United connecting economic system class seats can be found.
This is not the primary time we have seen United have this problem. In July 2021, a few of Lufthansa’s award house disappeared from MileagePlus till returning later within the 12 months. This time, nevertheless, the problem appears extra widespread primarily based on our checks.
In a remark to TPG, a United spokesperson stated, “We’re conscious of this problem and are actively working with our companions to revive the Lufthansa award possibility as rapidly as doable.” This leads us to imagine that it is a web site problem and that Lufthansa awards will quickly return to United MileagePlus.
Associated: The very best web sites for looking Star Alliance award availability
Proper now, United MileagePlus members can not e-book most Lufthansa award tickets.
To e-book a Lufthansa award, you will should look into different Star Alliance factors currencies. Within the meantime, we advocate reserving Lufthansa award tickets with Air Canada Aeroplan or Avianca LifeMiles as each packages don’t go on gas surcharges.
We’re hopeful that Lufthansa award tickets can be bookable with United miles quickly. We’ll replace this text when we’ve got up to date info.
Extra reporting by Andrew Kunesh.