In late 2023, Badr Mohammed Al Meer turned CEO of Qatar Airways, changing longtime CEO Akbar Al Baker. In the event you ask me, Al Meer has achieved an distinctive job thus far within the brief time he has been on the airline, and he’s one of many airline CEOs I respect most.
Particularly, his focus has been on individuals, together with workers and prospects. Staff on the airline love him, as considered one of his first orders of enterprise on the airline was eliminating restrictions on workers, together with lifting curfews in Doha and ending the social media ban whereas in uniform.
We’re now studying that Al Meer is fairly superb at caring for prospects as properly, due to a outstanding anecdote that was shared on-line.
Al Meer personally helps passengers at Doha Airport
Twitter/X person @pbjcaviar shares an superior story relating to what occurred to his sister at Doha Hamad Worldwide Airport (DOH). Right here’s the collection of posts that have been shared on-line:
Loopy story my sister had touring right now. My little sister flys standby around the globe for grime low-cost trigger our father labored at Eva Air Cargo for 20+ years.
Right this moment she was in Doha, Qatar caught on the airport. There have been seats open on the flight from Doha to Chicago, however resulting from weight administration, they weren’t taking any further passengers. Whenever you fly standby you get a seat solely as soon as the aircraft begins to board and there are seats open. So she decides to attempt to get on the flight to DC on the gate for the flight to DC, the Qatar Airways workers inform her the identical factor. They aren’t bringing on any extra passengers resulting from weight administration.
At this level she’s getting actually anxious, nervous, and anxious. She hadn’t slept all evening b/c she was flying from Bangkok to Doha. She had no concept what to do and so she stood unhappy underneath the departure screens questioning what flight she may be capable to get on.
At this level a person walked as much as her and requested her why she is so unhappy. My sister advised him all the things concerning the scenario and he advised her “go to the enterprise lounge and all the things shall be okay.” Seems he was the CEO of Qatar Airways Badr Mohammed Al Meer and he hooked her up with a enterprise class seat to JFK.
An worker at Qatar gave my sister her ticket and advised her she could be very fortunate b/c he hardly ever walks across the airport like that. So identical to that my little sister is about to board the 14 hour flight to JFK in enterprise class. Unimaginable the facility some individuals maintain on this world. With a snap of a finger all the things went from bitter to tremendous candy.
This story sounded so over-the-top that I questioned if it was true. So I reached out to a contact, and have confirmed that is true, aside from one element. The individual on Twitter/X claims that an worker mentioned his sister was fortunate as a result of Al Meer hardly ever walks across the airport like that. I’m advised that that is really how Al Meer spends a lot of his weekends.
Discuss hands-on management & humanity!
Let’s be sincere, there are many CEOs who will go into public and do good when there’s a digicam round or in excessive profile conditions, so as to appear extra likable. However that’s not what occurred right here. This story is actually being shared by the sibling of a standby passenger, and he doesn’t actually have a significantly massive following on social media.
I additionally assume it’s vital to emphasise that this passenger wasn’t really owed something, and the airline didn’t do something mistaken within the first place. She was touring on standby, which comes with dangers, and sadly it didn’t work out in her favor (properly, till she met Al Meer).
This story is extra about humanity than it’s straight about good enterprise, and admittedly that’s one thing that’s actually refreshing to see from an airline CEO. Arguably displaying humanity might be good for enterprise in the long term.
When Al Meer first took over in his function, I used to be cautiously optimistic that he’d lead the service in a constructive path, based mostly on what he was saying. However actions communicate louder than phrases, so I reserved judgment.
Now we’ve seen his actions time and again, and I’m a fan of Al Meer, plain and easy. An airline CEO who roams his hub airports on weekends has my respect.
Additionally, can we simply take a second to understand how extremely fortunate this man’s sister was? Goodness, think about you’re on the airport and on the verge of tears, and abruptly the service’s CEO reveals up and makes your day.
Backside line
Qatar Airways has a brand new CEO as of late 2023. I’ve been impressed by what he has been doing on a excessive stage, from managing workers, to his imaginative and prescient for the airline. However because it seems, he’s fairly fingers on as properly, and apparently spends a lot of his weekends roaming the airport. We’re solely studying about this due to a person who shared an anecdote on social media. Merely unimaginable!
Anybody love this story as a lot as I do?
