JetBlue overhauls TrueBlue loyalty program with main new perks, 4 standing tiers

JetBlue Airways is making main modifications to its frequent flyer program, and do not fret: there aren’t many huge losers as a part of the updates.

The New York-based provider is rolling out an overhauled TrueBlue program subsequent spring that’ll deliver updates to the perks you obtain for flying and transacting with JetBlue and its companions.

The revamped program contains advantages for rare flyers, new Mosaic elite tiers and way more. It is value mentioning that JetBlue is not making any modifications to the way you earn or redeem factors, together with the redemption fee and the no-expiration coverage.

This is all the things you have to know in regards to the modifications.

Tiles are the brand new standing metric


American Airways has Loyalty Factors. United Airways has Premier Qualifying Factors. And now, JetBlue has Tiles.

Traditionally, you earned standing in JetBlue’s program by accumulating Mosaic Qualifying Factors (MQPs) or by hitting a cobranded bank card waiver.

However with the revamped program, you may must accumulate Tiles to earn standing. (The naming conference is sort of considerate — many Tiles create a mosaic, the identify of JetBlue’s elite tier.)

Tiles may be collected in two methods:

  • 1 tile will probably be earned for each $100 on qualifying JetBlue spend, which incorporates flights, JetBlue Holidays packages, Paisly by JetBlue bookings, JetBlue charges, JetBlue add-ons (reminiscent of seats) and American Airways-operated flights.
  • 1 tile will probably be earned for each $1,000 spent on a cobranded JetBlue bank card.
  • Not like the earlier program, this contains all playing cards, together with these issued internationally.

You may earn Tiles for eligible actions between Jan. 1 and Dec. 31 of every 12 months. In 2023, you may start incomes Tiles for exercise as of Jan. 1, although this system would not formally launch till the spring. Extra particulars in regards to the transition are beneath.

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As you earn Tiles, you may unlock advantages and elite standing in this system.

However at first look, it is clear that JetBlue has reconsidered the way it defines engagement with the airline. JetBlue will now measure your exercise throughout a number of channels, not simply flying, in your standing journey.

The airline has considerably expanded the flexibility to earn perks from bank card spending, and you may even be rewarded for transacting with different components of the airline, together with by way of package deal bookings and by paying ancillary charges.

In a method, Tiles are fairly just like American’s new Loyalty Factors, that are additionally awarded for a lot of actions that are not simply flying.

Perks You Decide earlier than Mosaic

This one is huge.

Historically, the advantages of airline loyalty do not start till you cross a standing threshold. Till then, basic members do not often take pleasure in any particular perks.

However, with JetBlue’s new program, even an informal flyer will probably be rewarded. While you earn 10, 20, 30 and 40 Tiles, you may be eligible for a decide from the next Perks You Decide menu:

Word that you would be able to’t decide the identical perk a number of occasions as you hit extra milestones, and if you happen to do not choose a profit, JetBlue will not robotically select one for you.

“We wish to watch out about… we do not wish to select for a buyer what their choice can be,” stated Chris Buckner, JetBlue’s new vice chairman of loyalty applications and partnerships, in an interview with TPG.

Your chosen perk(s) expire on Dec. 31 within the following 12 months after you earned them. So, if you happen to earned 20 Tiles in 2023, you may take pleasure in your two chosen advantages by way of Dec. 31, 2024. You can also make your choice at any time earlier than the perk expires.

The introduction of perks earlier than incomes standing is a serious improvement for airline loyalty applications. With the ability to choose a profit or two simply from spending $1,000 or $2,000 on JetBlue makes the airline’s program one of the vital rewarding for informal flyers.

In fact, the perks aren’t almost as profitable as these you’d obtain from incomes standing, however one thing is actually higher than nothing.

It is value noting that these new advantages come on the expense of the Go Lengthy, Fortunate 7 and Take 3 bonuses, which had been traditionally out there to all members and are being retired on the finish of the 12 months.

Requested about these bonuses, Buckner stated that “we truly had fairly low engagement on these bonuses. So we have not truly heard loads of buyer suggestions on that. And once more, that additionally allowed us to reinvest into a few of these different wonderful perks that we’re capable of present.”

“So we predict it’ll be a very huge win for patrons,” he added.

4 tiers of Mosaic standing


Final 12 months, JetBlue launched a second tier of Mosaic standing, dubbed Mosaic+. That further tier, which is because of expire on the finish of the 12 months, was a harbinger of issues to return in this system.

Starting in spring 2023, JetBlue will provide 4 tiers of Mosaic standing. Every degree will probably be referred to as Mosaic, however the perks related to every tier will fluctuate.

To earn standing in 2023 and past, you may must earn the next variety of Tiles between Jan. 1 and Dec. 31 of a given 12 months.

  • Mosaic Degree 1: 50 Tiles (equal to $5,000 in JetBlue spend or $50,000 in JetBlue card spend or a mixture of each).
  • Mosaic Degree 2: 100 Tiles (equal to $10,000 in JetBlue spend or $100,000 in JetBlue card spend or a mixture of each).
  • Mosaic Degree 3: 150 Tiles (equal to $15,000 in JetBlue spend or $150,000 in JetBlue card spend or a mixture of each).
  • Mosaic Degree 4: 250 Tiles (equal to $25,000 in JetBlue spend or $250,000 in JetBlue card spend or a mixture of each).

Including extra Mosaic ranges brings JetBlue’s elite program in step with a lot of its main opponents.

Whereas the variety of flyers spending $25,000 a 12 months with JetBlue (to realize Mosaic Degree 4) is unquestionably significantly decrease than say Delta or United, no less than JetBlue will provide extra perks than ever earlier than for many who do determine to go all-in with the airline.

That stated, as you climb the elite ranks, the advantages aren’t as profitable as these you’d obtain with the most important U.S. airways, as you may see beneath.

Mosaic Signature Perks


While you earn Mosaic standing, you may take pleasure in a collection of advantages which are included together with your membership. These so-called “Mosaic Signature Perks” largely resemble Mosaic’s historic advantages, with some notable modifications.

Word that the Mosaic Signature Perks are along with the Perks You Decide that you just accumulate in your journey to hitting 50 Tles.

While you earn 50 Tiles, you may turn into a Mosaic, and earn the next advantages:

  • Mosaic boarding.
  • Two free checked luggage.
  • Free beer, wine and liquor.
  • Free Even Extra Area seats at check-in.
  • Free same-day switches.
  • Precedence safety.
  • Devoted check-in areas.
  • Precedence help line and precedence chat.
  • Complimentary upgrades on Heathrow Categorical.

While you earn 100 Tiles, you may turn into a Mosaic Degree 2, and earn the next advantages, along with all Degree 1 perks:

  • Free Even Extra Area seats throughout reserving.

While you earn 150 Tiles, you may turn into a Mosaic Degree 3, and earn the next advantages, along with all Degree 1 and a couple of perks:

  • 4 “Transfer to Mint” certificates that provide complimentary upgrades from core to Mint.

While you earn 250 Tiles, you may turn into a Mosaic Degree 4, and earn the next advantages, along with all Degree 1, 2 and three perks:

  • Two further “Transfer to Mint” certificates.
  • 4 complimentary seats on Blade helicopter transfers between Manhattan and JFK or Newark.

These “Transfer to Mint” certificates can be utilized to substantiate a business-class seat on an economic system fare. The variety of certificates required to improve your flight will fluctuate by flight, and JetBlue wasn’t prepared to supply any extra specifics about this perk, together with when you may apply these vouchers.

Perks You Decide for Mosaic

Along with the signature perks of Mosaic standing, you may additionally obtain a decide from a brand new menu of six advantages each time you cross a Mosaic tier.

The menu contains:

You may solely select a perk as soon as per 12 months, so you may’t theoretically refill on 15,000-point bonuses if you happen to cross a number of Mosaic tiers.

Beforehand, all Mosaics obtained a 15,000-point bonus when incomes or requalifying for standing. Now, you can customise your expertise by selecting the perk(s) that you just worth most.

Similar to Perks You Decide earlier than Mosaic, your chosen perk(s) expire on Dec. 31 within the following 12 months after you earned them. So, if you happen to earned 100 Tiles in 2023, you may take pleasure in two advantages by way of Dec. 31, 2024. You can also make your perk choice at any time earlier than your standing expires.

Extra particulars about these advantages will probably be introduced earlier than the refreshed program launches, however a number of the choices are fairly fascinating and distinctive, particularly the pet price waiver, which may present plenty of worth for Mosaic members who incessantly journey with pets. (JetBlue fees a $125 per flight pet price.)

The Mint Suite Precedence profit can be an fascinating one. JetBlue’s previous Mint product is organized in an alternating 2-2 and 1-1 configuration. Savvy vacationers know to pick one of many 4 non-public “suites,” which provide further storage, direct aisle entry and sliding doorways.


Traditionally, JetBlue hasn’t charged further for these seat assignments on account of compliance points with the Individuals with Disabilities Act. They’re all the time among the many first seats to be chosen, so this could possibly be a fantastic profit for Mosaics who incessantly fly the previous Mint.

JetBlue would not disclose what number of seats it will block and when the blocked seats could also be launched to different vacationers, however the airline promised to share an replace when this perk launches later in 2023.

A few of the different perks, just like the FoundersCard membership or $99 assertion credit score, aren’t that rewarding.

The power to get or reward 20 Tiles could possibly be an fascinating decide, particularly if you happen to or a beloved one are inching nearer to a standing threshold. Word that these bonus Tiles are awarded within the 12 months through which they’re picked, so they might theoretically provide you with a head begin on requalifying for standing subsequent 12 months.

Different Mosaic perks

Aside from the aforementioned advantages and perks, JetBlue is not planning to distinguish between the Mosaic tiers.

The airline is asking all elites Mosaic members, and boarding passes will merely show “Mosaic” standing, no matter which degree you have achieved. JetBlue is not going to prioritize cellphone calls or waitlists by standing ranges, however flight attendants will have the ability to see your degree on their digital manifests.

That stated, it appears like JetBlue is contemplating some additional differentiation among the many softer advantages at every tier.

“The Mosaic expertise goes to be tailor-made for each degree. There will probably be some varieties that will probably be differentiated,” stated Buckner.

2023 transition brings a singular alternative


JetBlue all the time appears to chart its personal path and timeline, and that’ll be true with the transition to the brand new loyalty program.

As an alternative of a clear transition with a program launch on Jan. 1, JetBlue will make it significantly extra sophisticated and wait till a yet-undisclosed date within the spring to debut the brand new program.

Till then, it will be enterprise as normal for TrueBlue.

When this system launches, all journey and bank card spending from Jan. 1, 2023, and onwards, will probably be transformed into Tiles. For those who’ve flown sufficient to earn a perk by the launch date, you can choose it then.

Present Mosaic standing may also be transformed into an equal tier when this system launches. JetBlue will compute your 2022 earnings and your year-to-date progress in 2023, and it’ll award you with a Mosaic tier that is equal to both one, whichever is increased.

When the standing is transformed, you may additionally have the ability to choose Mosaic Perks You Decide related together with your new degree.

Maybe the most important unanswered query is whether or not JetBlue can efficiently pull off the expertise transition to the brand new program. The airline has suffered from damaged expertise for a few years, and the airline’s app expertise primarily pulls up a mobile-friendly model of when performing sophisticated duties.

“We now have the utmost confidence in our capacity to ship,” stated Buckner, so it will be very fascinating to see the end result.

Bank card enhancements


Along with the brand new program, JetBlue can be making some (minor) updates to its cobranded bank cards that’ll launch with the brand new program within the spring.

JetBlue Plus Card members will take pleasure in a brand new function referred to as “Factors Payback,” which is able to enable them to redeem factors to pay themselves again from purchases of $25 or better, as much as a most of $1,000 yearly, at a but undisclosed fee. Factors redeemed for purchases will seem as a press release credit score towards their account steadiness.

As well as, JetBlue Enterprise Card members will now obtain Group A boarding on JetBlue-operated flights.

Backside line

JetBlue simply introduced maybe its greatest replace but to its TrueBlue loyalty program.

The overhauled program features a brand-new solution to measure your loyalty — Tiles — which are awarded primarily based in your spending with JetBlue, its companions and cobranded bank cards.

There at the moment are 4 tiers of Mosaic standing, every of which comes with a collection of customizable perks. Plus, everybody can now earn journey advantages, even if you happen to do not fly or spend sufficient to hit Mosaic.

This system provides JetBlue an extended runway through which to develop its community and broaden its footprint amongst vacationers in lots of key markets. It comes because the airline is within the means of buying Spirit and because the airline seeks to win a lawsuit introduced by the Division of Justice in opposition to the Northeast Alliance with American.

Most flyers, even the occasional ones, will profit from the brand new program. However, it isn’t solely excellent news — you should definitely learn our winners and losers evaluation on JetBlue’s new program.

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