How I saved my trip from Southwest’s winter 2022 meltdown

I wakened on the Tuesday after Christmas blissfully unaware that my much-anticipated New Yr’s getaway was in jeopardy. In spite of everything, the climate within the higher Washington, D.C. space had been pretty and we had been heading south. I’d heard in regards to the storms within the Midwest and Christmas-week air journey issues, however that was all up to now.

Think about my shock and shock after I turned on my laptop Tuesday morning to learn on TPG that Southwest Airways had not recovered from the air journey disruptions of the earlier week and had canceled practically two-thirds of its flights on Dec. 27 and 28. I used to be flying out early on Dec. 29, with a pre-flight park-sleep-fly lodge booked in Baltimore for the evening earlier than.

Was my flight going to be canceled, and would Southwest cancel it earlier than I arrived on the airport on the break of day? Ought to I preemptively cancel my plans and would that contain dropping roughly cash than playing on my current trip?

Right here’s how I managed to salvage my winter getaway, with classes discovered that every one vacation vacationers could discover helpful.

I paid consideration

I’m a kind of individuals who actually unplugs on PTO. I keep away from the information, and I don’t examine social media or my work Slack messages as usually as I usually do. Had I not been working the Tuesday earlier than my journey, I may not have had any thought my flight was in jeopardy.

Lesson discovered: Control journey information (you’ll be able to join TPG emails for all the newest) within the time main as much as your trip, so that you’ll know if issues are anticipated in your day of journey.

I did my analysis

As an alternative of continuing as deliberate till Southwest canceled my flight, I did my very own analysis to find out the probability of my journey plans being ruined.

First, I seemed up Southwest’s flight standing instrument. On Tuesday, it was solely exhibiting my flight’s standing for Monday via Wednesday. I couldn’t see if my Thursday flight from Baltimore to Savannah, Georgia, was canceled (that info wouldn’t be obtainable on the flight standing instrument till a minimum of Wednesday). Nevertheless, I might see that the identical flight had been canceled every day that week.

I additionally learn up on the airline’s ongoing meltdown and discovered that Baltimore was one of many harder-hit airports. Whereas I couldn’t discover info on what number of flights had been anticipated to be canceled on Thursday and Friday, I found that the airline’s executives had been predicting extra cancelations would come; I additionally observed the airline was not rebooking impacted vacationers within the coming days.

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From these articles, I deduced that my flight had a great probability of getting canceled, and if it did, I might not have the ability to reschedule for the next day.

The issue was, I couldn’t afford to attend till Wednesday to vary my plans. As a result of I dwell practically two hours from Baltimore/Washington Worldwide Thurgood Marshall Airport (BWI) and my flight was scheduled for 7:40 a.m., I had booked a lodge close to the airport for Wednesday evening. That method, we wouldn’t need to drive to Baltimore within the wee hours of the morning and will depart our automotive on the lodge during the journey.

I wanted to cancel that lodge reservation by 6 p.m. on Tuesday to keep away from getting charged the total lodge price.

Right here’s the place I bought artistic. I had examine FlightAware, a flight-tracking app, on TPG. The free on-line model confirmed me that Southwest’s flight from Baltimore to Savannah carries on to Nashville, Denver and Buffalo — which means that planes and crew on this route might very effectively be caught someplace as a result of storms. It additionally knowledgeable me that my Thursday flight was canceled.


I used to be shocked that FlightAware indicated that my flight was canceled when Southwest had not up to date my reservation in its app or despatched me an electronic mail. All I might see within the airline’s app was that my flight may be impacted by winter storms and I might make a one-time reservation change totally free.

After I tried to make a pretend reserving on my outbound flight on Southwest’s web site, it confirmed all the flight as not obtainable — although didn’t point out whether or not that was as a result of the flight was offered out or canceled.

Nervous, I texted my TPG colleague and good friend Andrea Rotondo, who has the paid model of FlightAware. She confirmed on the app that my flight was canceled, and in addition double-confirmed it on one other paid air journey info service, ExpertFlyer (owned by TPG’s guardian firm, Crimson Ventures).

Lesson discovered: Don’t look forward to the airline to provide you with a warning that your flight is canceled. Do your personal analysis to find out in case your flight is in danger.

I used to be proactive

Now I had a conundrum: My flight was virtually actually canceled, however I wouldn’t be eligible for a refund if I canceled my flight earlier than Southwest did. I had no thought when Southwest would inform me my flight was a no-go. In spite of everything, some Christmas flyers did not discover out about cancelations till they had been on the airport and had already checked their baggage (which they may not then get again).

My husband and I mentioned it and agreed that on this case, peace of thoughts and saving our trip had been a very powerful concerns. We determined to go forward with Plan B – turning our flying trip right into a highway journey.

I canceled my Baltimore lodge with half an hour to spare earlier than being charged and canceled my Savannah automotive rental, which I might do at any time earlier than I picked up the automotive. We alerted my brother-in-law that we could not meet him on the Maryland Science Heart on Wednesday as deliberate.

We debated splitting the drive over two days, however since there was nothing we wished to see alongside I-95 in North Carolina or South Carolina, we resolved to finish the virtually nine-hour drive in sooner or later. I did some lodge analysis on TripAdvisor, and located a retro-chic motel on Tybee Island, close to Savannah, with availability the next evening on the proper value. That method, we might spend the day on the seashore earlier than checking in to our Airbnb.


I discovered that you may cancel a Southwest flight up till 10 minutes earlier than departure and nonetheless obtain flight credit score. That allow me play hen with the airline for some time longer; in the event that they didn’t cancel first, I might all the time do it very first thing Thursday morning.

Because it occurs, after I wakened Wednesday morning, my flight’s standing learn as canceled. Mentioning the reservation on my app to supposedly examine in confirmed the cancelation, as effectively. (Nevertheless, it would not let me request a refund, so I’ve stuffed out the net kind and am ready.)

Lesson discovered: You don’t essentially need to look forward to the airline to cancel your flight earlier than developing with and appearing on a Plan B. It may be too late.

I used to be fortunate

Finally, I used to be fortunate that I used to be capable of salvage my trip. If my vacation spot had not been inside driving distance, I could or could not have been capable of finding and afford 4 tickets on one other airline. Or, I might have been mid-trip and stranded with no method of getting dwelling, forcing me to spend additional on an prolonged lodge keep and presumably miss days of labor. I additionally came upon a couple of potential cancelation prematurely, quite than after I’d arrived on the airport and presumably checked a bag.

I used to be additionally fortunate that I might cancel my lodge keep and automotive rental with out penalty. Fortunately, I didn’t must cancel my trip rental web sites reservation; I had pay as you go for it and for the reason that cancelation interval had handed, I might’ve misplaced all the sum if I didn’t present.

It helped that we weren’t assembly household or associates at our vacation spot. We didn’t miss a possible final go to with grandma or anybody’s particular birthday celebration or wedding ceremony. Some others impacted by Southwest’s meltdown misplaced out on once-in-a-lifetime experiences or significant household visits.

Lesson discovered: Even with one of the best planning, typically you can’t save a trip disrupted by climate, airline woes or different world occasions.

What I discovered about winter journey

Regardless of my day of pre-vacation panic and rebooking, my household had an incredible time in Savannah. Because it turned out, it was helpful to have a automotive to discover Tybee Island, Bonaventure Cemetery and the Wormsloe Historic Web site exterior the town middle. The automotive was a handy place to retailer our baggage earlier than we might examine into our trip rental and it allowed us to run errands when crucial.

Nevertheless, the flight ordeal was a wake-up name into all that may go flawed and destroy a deliberate trip, particularly throughout the colder, snowier months. Listed here are my takeaways:

Contemplate refundable journey plans. I all the time search for the most affordable choices, figuring “Why would I need to cancel my plans?” Nevertheless, typically you want that flexibility when your plans get canceled for you. I may be prepared to pay a bit extra for a refundable choice sooner or later.

Peace of thoughts is price extra money. In the identical vein, it’s no enjoyable to agonize for days over whether or not your journey will happen when you may spend a bit extra money for much less fear. One colleague proactively canceled her Southwest flight again dwelling and rebooked on one other airline; her unique flight did take off as deliberate, however she didn’t spend her trip worrying about it. The cash spent on the brand new flight was definitely worth the peace of thoughts.

Be ready to be versatile. Holidays don’t all the time work out as deliberate. Should you can, take a versatile method. You may be glad with the journey you do get quite than saddened by the experiences you missed out on ought to your plans change.

Have a backup plan. A lot of my TPG coworkers analysis different flights, to allow them to be able to rebook if their unique flight will get delayed or canceled. Assume forward about what you’d do in case your winter flight will get disrupted, so you’ll be able to calmly make adjustments as a substitute of stressing out when issues go awry.

Contemplate journey insurance coverage. In case you are reserving nonrefundable lodging, flights, excursions or different journey parts, think about shopping for journey insurance coverage that may reimburse you when sudden circumstances stop you from taking your deliberate journey.

Backside line

I managed to save lots of my winter trip via analysis, proactive planning and dumb luck. My coronary heart goes out to all of the Southwest clients who misplaced their holidays or endured a variety of stress this December.

Whether or not you’re an rare traveler or a savvy flyer, I hope the teachings I discovered provide help to make higher plans to your upcoming winter journeys.

For anybody else whose holidays had been disrupted by the Southwest meltdown, vacationers are reporting success requesting refunds via the shape I linked to above.

Moreover, examine your electronic mail for this topic line: “A message from Southwest CEO Bob Jordan.” It incorporates a code for 25,000 Speedy Rewards factors — a comfort prize from the airline. I nonetheless have not acquired this profitable electronic mail, however I can not complain as a result of I did get a beautiful trip, regardless of my flight cancelation.

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