Frontier ditches telephone buyer care… who’s guilty?

If you wish to complain about Frontier needing extra otters, you might be gonna must do it on-line!

I generally use my mother (who loves birds, however probably not planes) to assist information what we cowl on AirlineReporter. Usually if she mentions “Hey did you see this story about an airline?” we have now a pleasant dialog about it, however that usually means it has been effectively lined and until we have now a singular opinion, we transfer on. So, it feels particular when my mother brings up a narrative she noticed, and I’ve a number of ideas so as to add.

If you happen to missed it, Frontier Airways has opted to ditch their buyer care name middle, whereas nonetheless offering on-line assist – all within the identify of bringing down prices. Except you might be new to following the airline biz, we have now seen this form of factor a number of instances now. An airline publicizes some change to “lower your expenses to cross right down to passengers.” Many media shops cowl it with the tone, “right here is an airline seeking to screw you over once more.” Passengers, some who by no means have flown the airline, will movement to social media with the tone “HOW DARE YOU SCREW ME OVER AIRLINE, I WILL NEVER, EVER FLY YOU AGAIN!!!”

Although I’ve come to roll my eyes with this form of rinse and repeat narrative, I made a decision that I wished to dig a bit deeper on this one. Why does this hold occurring? Who’s guilty? Is it the “evil” airways and their greed? Or is it one thing a lot nearer to dwelling? Spoiler: I discovered solutions!

Sometimes research is fun!
Generally analysis is enjoyable!

Throughout my in depth analysis I got here throughout an article revealed some time in the past that basically hits the nail on the top. Go forward, take your time to view it (don’t fear, it’s largely photos), come again and browse a number of extra of my ideas, then please share yours within the feedback. I bought all day.

A Spirit A319 gets work done in the first operational bay
I dunno. I used to be looking for a superb “my Spirit flight bought cancelled” photograph and this does kinda work? Though my flight was canceled due to climate and this was after I final visited the Lufthansa Technik facility in Puerto Rico.

If you happen to haven’t picked up a little bit of sarcasm (my mother says I bear in mind her of Andy Rooney at instances), it’s there. Is it entertaining for me to poke enjoyable at how a lot consideration these tales can get? Completely. Do my emotions change a bit when I’m a passenger and a ULCC strands me? Yup. However when these types of issues occur to me, I take a breath and bear in mind my very own funny story (100% true). I knew the chance of flying the airline and I misplaced the gamble.

EDITOR-IN-CHIEF & FOUNDER – SEATTLE, WA. David has written, consulted, and introduced on a number of subjects referring to airways and journey since 2008. He has been quoted and written for a lot of information organizations, together with BBC, CNN, NBC Information, Bloomberg, and others. He’s keen about sharing the complexities, the advantages, and the enjoyable stuff of the airline enterprise. E-mail me:

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