On-line check-in has significantly sped up embarkation day processes. However when know-how fails, so does the velocity.
Sadly, that’s what came about on Could 12, 2025, when as much as 4,000 passengers boarding Disney Cruise Line’s Disney Dream confronted important boarding delays.
A technical problem affecting on-line check-in for the Fort Lauderdale, Florida, crusing meant that every one friends needed to full all the course of in particular person on the terminal.
Beneath regular circumstances, friends crusing with the cruise line add their citizenship documentation and identification images throughout on-line check-in weeks forward of crusing.
The method permits a comparatively fast doc verification on the terminal and quicker motion by way of safety.
However the Could 12 crusing required crew members to finish all these steps in particular person, from confirming passports and IDs to photographing each visitor earlier than boarding.
Passengers, fortuitously, acquired a heads up, nevertheless. In an e-mail despatched the day earlier than departure, Disney Cruise Line alerted friends of the problem and suggested them to be ready for delays.
“As a result of a technical problem with On-line Test-in in your crusing, we might want to confirm all Friends’ documentation throughout the check-in course of on the terminal on embarkation day,” the message learn.
“This contains reviewing citizenship documentation and capturing images for every Visitor,” the letter continued. “Please you’ll want to deliver all required identification and journey paperwork with you.”
Friends wanting ahead to crusing to the Bahamas to go to Nassau and the cruise line’s personal Lookout Cay at Lighthouse Level on a brief, 3-night journey, have been urged to reach at their beforehand assigned Port Arrival Time to assist cut back congestion.
Nonetheless, Disney Cruise Line warned that wait occasions could be longer than standard.
“Journey with any comfort gadgets chances are you’ll want do you have to encounter a delay on the terminal,” the cruise line wrote.
Disney Dream crew didn’t specify what number of friends have been affected or whether or not the problem was tied to a broader system failure.
Stay Studies of Lengthy Waits
The technical glitch forcing Disney to course of every passenger on the terminal became fairly a headache for passengers because the day of departure progressed.
One visitor shared on Reddit that their Port Time Arrival time was set for 11:45 a.m. and that they have been nonetheless in line ready for paperwork to be checked at 12:22 p.m., surrounded by “a whole lot of indignant individuals and REALLY lengthy traces.”
The visitor reached the safety test level at 12:50, simply over an hour after the scheduled time.
Learn Additionally: Boarding a Cruise Ship – All You Ought to Know
One other passenger arrived for a 12:30 arrival time and stated, “the road we’re in stretches again to the storage entrance (on the opposite aspect of bags drop off).”
“It looks like the midday teams are nonetheless exterior,” she continued. “It’s not being nicely directed. There positively isn’t sufficient employees out right here to get individuals organized.”
The glitch doesn’t look like a one-off both. A number of friends of Disney Cruise Line’s 2,400-passenger Disney Magic, crusing to the Bahamas from Port Canaveral, Florida, per week prior, stated an identical incidence came about throughout their embarkation.
The delays compelled the ship to go away half-hour later than its authentic 4 p.m. departure time.
Disney Dream, which accommodates 1,600 extra friends, is scheduled to set sail at 5 p.m. native time.
The incident is remoted to Disney Cruise Line’s on-line know-how and never the ports.
Royal Caribbean’s Jewel of the Seas, additionally setting sail from Port Everglades on Could 12, 2025, is having no reported technical points throughout its embarkation and may have an on-time 4 p.m. sail away.
Supply hyperlink
