Delta Regional Flight Attendants Advised “Act Your Wage,” “No Want To Be Further”

Somebody on the nation’s largest flight attendant union has perhaps been watching somewhat an excessive amount of RuPaul’s Drag Race, as a result of this sass is sort of one thing…

Endeavor Air union tells flight attendants to not argue

PYOK experiences how the Affiliation of Flight Attendants (AFA-CWA) has issued a memo to Endeavor Air flight attendants, concerning how they deal with disputes with passengers onboard plane.

For reference, Endeavor Air is Delta’s wholly owned regional subsidiary, the place flight attendants are paid considerably lower than their mainline (non-unionized) counterparts, and in addition don’t get to participate in Delta’s revenue sharing perk.

The union can negotiate a brand new contract in 2027, and is hoping for vital wage will increase. The union is emphasizing the significance of flight attendants not being disciplined over their conduct and onboard habits, forward of those negotiations (which… appears somewhat random… however okay).

The union reminded flight attendants that their job is to tell passengers of the principles, and to not implement them:

“The first give attention to the entire guidelines and rules that we ask passengers to observe is to tell, not implement.”

So if a flight attendant notices a passenger not following guidelines associated to security, the flight attendant ought to simply remind the passenger of the principles. If the passenger refuses to cooperate, flight attendants are informed to not argue with passengers, and to as a substitute inform the captain and file a report. If the airplane continues to be on the bottom, the gate agent needs to be knowledgeable as effectively, in order that the difficulty will be addressed earlier than the door closes.

The memo reportedly continued with these slightly unusual factors:

“We don’t receives a commission to argue. Simply cease. There’s completely no should be further. This isn’t inside your job scope. Act your wage. You’re a Flight Attendant, not a Purple Coat.”

For these curious, crimson coats are Delta’s senior customer support brokers on the bottom (who put on crimson coats, therefore the identify), so that they’d usually take care of troublesome passengers.

The union is correct, however what a approach to categorical that…

The Endeavor Air flight attendant union is totally right with its recommendation. In america, some flight attendants aren’t excellent at deescalating conditions, and that hardly ever has a constructive consequence for any social gathering.

I commend the union for expressing that, and explaining that flight attendants have the responsibility of informing passengers of the principles, slightly than someway making an attempt to take issues into their very own fingers.

Now, telling flight attendants that “there’s completely no should be further” and “simply cease” is actually a novel method to speaking, which I don’t suppose I’ve ever seen earlier than from a union.

What I don’t perceive is how that is primarily was one thing concerning the wage battle, and telling flight attendants to “act your wage.” Is the argument actually that Endeavor Air flight attendants aren’t paid sufficient to argue? Deescalation and flight attendants not taking issues into their very own fingers is a greatest apply, no matter whether or not flight attendants have the perfect or worst contracts of any airline, no?

Like, if Delta mainline flight attendants are “appearing their wage” and are paid extra, does that imply they need to argue with passengers?

Backside line

The union representing flight attendants at Delta’s wholly owned subsidiary, Endeavor Air, has issued an attention-grabbing memo. Flight attendants are being reminded to not argue with passengers, and that their job is to tell, and to not implement, even concerning security associated issues.

That’s good recommendation and correct, however what doesn’t make sense to me is how that is being tied right into a wage battle, with flight attendants being informed to “act [their] wage.” No matter how a lot flight attendants are paid, deescalation is at all times the most suitable choice.

What do you make of this memo for Endeavor Air flight attendants?