For one TikToker, the phrase “man overboard” has simply turn out to be “bag overboard.”
Lindsey Hargesheimer, a photographer from Denver, Colorado, was trying ahead to boarding her cruise in Amsterdam, Holland, along with her household – till Movie star Cruises allegedly misplaced her baggage in arguably the worst manner doable.
The distraught passenger has posted a collection of movies to her TikTok (@throughlindseyslens), with the primary video, which was recorded on July 5, 2024, incomes 72,000 views in lower than every week.
“That is actually so ridiculous that I even must make this video,” Hargesheimer begins the ten minute-long video. “Movie star Cruises misplaced my bag within the ocean and left it there and I’m gonna discuss it actually fast as a result of they nonetheless haven’t gotten it again to me.”
The photographer realized one thing was mistaken after her household boarded the ship and everybody acquired their luggage apart from her. When she referred to as the cruise line to get an replace, a consultant acknowledged that they might not discover her lacking belongings.
Hargesheimer additionally tried to find her bag utilizing an Airtag she had positioned within it, however the monitoring system was not working.
This was an issue, because the bag contained clothes, drugs, dietary supplements, toiletries, and even irreplaceable household jewellery that she must do with out at some stage in her crusing.
Whereas it’s customary for cruise strains to verify larger items of baggage and permit crew members to conveniently drop it off at passengers’ cabins, friends are usually suggested to maintain necessary gadgets they might want urgently on their particular person, together with drugs and valuables, in a smaller carry-on within the unlikely occasion their baggage does go lacking.
Whereas the TikToker didn’t disclose the ship she is on, it’s most certainly the 2,886-passenger Movie star Silhouette, which embarked from Amsterdam, Holland, on a 12-night Svandinavian cruise on July 5, 2024.
If Hargesheimer is certainly onboard this crusing, she might not have entry to her belongings – which have been discovered within the water on the Port of Amsterdam after the vessel’s departure – till the cruise concludes on July 17, 2024.
What Occurred To The Lacking Baggage?
Following her intestine intuition, Hargesheimer turned her cell service again on (many cruisers flip it off to keep away from out-of-network charges whereas at sea), when she realized she had acquired a name from an Amsterdam-based quantity.
The stranger had pulled the bag out of the canal on the Port of Amsterdam, which leads out to the North Sea, and referred to as the distressed passenger after discovering her contact data on the bags.
“I flip my cell service again on and I instantly get a name from an Amsterdam quantity. I reply the telephone, it’s somebody from the Amsterdam port,” The TikToker mentioned. “We simply fished your bag out of the port of Amsterdam, out of the canal.”
The passenger was understandably shocked – each that her bag was misplaced within the ocean within the first place and that crew members from Movie star Cruises didn’t report the incident or search to make it proper till she advocated for herself.
“The Movie star Cruise Line baggage folks knocked my bag that I’ve all of my all the pieces in for the following over 2 weeks that I’m going to be in Europe into the ocean and left it there…nobody reported that it was gone,” Hargesheimer mentioned by way of tears.
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Because the TikToker tells the story, the Royal Caribbean-Owned cruise line instantly didn’t provide a lot assist. At first, she was initially supplied no compensation to switch her gadgets in port or within the onboard shops apart from a T-shirt and a few fundamental toiletries.
In newer updates, which Hargesheimer shared to her platform on July 9 and on July 11, the cruise line had taken extra steps to make issues proper.
As of the July ninth replace, it was confirmed that her bag was in Amsterdam and had water injury from going into the ocean.
“My bag is confirmed to be in Amsterdam, after I used to be gaslit a number of occasions by an worker…it did in truth go into the ocean,” mentioned the pissed off passenger.
She additionally realized that she is not going to get entry to her bag till the top of the cruise, as coverage dictates that her bag is not going to be returned to her till she will be able to examine it alongside a Movie star Cruises consultant and port employee on the conclusion of her voyage.
“I’ve truthfully simply accepted that all the pieces in that bag just isn’t capable of be salvaged in any manner, form, or type, as a result of, not solely does my bag have water injury from being left within the ocean for two hours, however it is going to be staying in Amsterdam for an additional 9-10 days till we get again to Amsterdam,” she added.
A Remaining Replace
As of Hargesheimer’s most up-to-date replace on July 11, 2024, she nonetheless had not been reunited along with her bag, however had been working extra intently with the cruise line to return to a decision.
Within the two days since her earlier publish, she had met one-on-one with the visitor relations director and was capable of get the drugs she wanted to tide her over from the medical middle onboard at no further value.
She additionally mentioned that the cruise line has now given her a $1,000 credit score, which could be cashed out – an improve from the $400 credit score and two laundry vouchers she was initially supplied per her second replace.
Even so, the compensation nonetheless doesn’t fairly really feel like sufficient – particularly as a result of a pair of her now restricted pants have been additionally misplaced within the laundry.
“I’ve clearly spent a few of it at their very own freaking present retailer, which is ridiculous. And I’ve spent an excellent quantity on shore simply getting issues that I want and likewise numerous issues that I want you’ll be able to solely get within the US,” lamented Hargesheimer.
Learn Additionally: Misplaced Baggage a Rising Drawback for Cruise Ship Passengers
The cruise line has additionally supplied their visitor complimentary spa providers, two compensated meals within the specialty eating rooms, a free shore tour, and despatched flowers and chocolate-covered strawberries to the cruise cabin.
The TikToker mentioned the cruise line additionally introduced her a brand new set of baggage, however she has not but seen it. She mentioned a crew member was purported to deliver it to her previous to disembarking.
With Movie star taking accountability for the state of affairs, hopefully the TikToker and her household can nonetheless benefit from the the rest of their cruise.
No official assertion concerning the matter has been launched by Movie star Cruises, however we shall be looking out for any additional updates from the cruise line or the TikToker.
