Disney Want passengers who set sail to the Bahamas on Might 16, 2025, have been warned to count on delays at embarkation at Port Canaveral forward of their weekend getaway.
Company obtained a warning that the cruise line was nonetheless coping with a technical problem with its On-line Verify-in that brought on extreme delays simply days earlier than in each Fort Lauderdale and Port Canaveral.
The consequence? All passengers wanted to be checked-in in-person on the Port Canaveral Cruise Terminal 10.
“We have to confirm all company’ documentation in the course of the check-in course of on the terminal on embarkation day,” Disney Cruise Line mentioned in an e-mail.
“This consists of reviewing citizenship documentation and capturing pictures for every visitor,” the e-mail continued. “In consequence, company could expertise an prolonged wait in the course of the check-in course of.”
Disney Cruise Line additionally made company who arrived early wait outdoors till their designated check-in window opened to assist easy the method.
Company who didn’t full on-line check-in or who didn’t obtain an arrival time forward of embarkation have been instructed to reach no prior to 2 p.m.
“Journey with any comfort objects you might want must you encounter a delay on the terminal,” the cruise line additionally suggested.
Learn Additionally: Learn Additionally: Boarding a Cruise Ship – All You Ought to Know
The delays affected as much as 4,000 passengers on the 144,000-gross-ton Disney Want, Disney Cruise Line’s first Want Class ship.
The voyage is presently underway with calls at Nassau and the cruise line’s non-public vacation spot, Castaway Cay, within the Bahamas.
The ship will return to Port Canaveral on Might 19, 2025, at which period it would take its subsequent group of passengers to the Bahamas on a 4-night journey.
Not the Solely Warning
Passengers crusing on Might 19, 2025, could need to put together for longer wait instances, as this incident is just not remoted.
Whereas the check-in disruption is a uncommon operational hiccup for Disney Cruise Line, earlier within the week, an identical problem occurred on Disney Dream, which additionally carries 2,500 passengers.
Throughout the boarding course of in Fort Lauderdale’s Port Everglades on Might 12, 2025, company shared that the check-in course of and an absence of course on the terminal led to waits of greater than an hour following scheduled arrival instances.
“The road we’re in stretches again to the storage entrance (on the opposite aspect of bags drop off),” shared one passenger, who additionally mentioned employees was unprepared.
Per week prior, Disney Magic, carrying 2,400 passengers, additionally skilled delays for its Bahamas cruise from Port Canaveral that compelled the ship to overlook a 4 p.m. departure time.
Nonetheless, a passenger on Disney Dream mentioned there have been no delays for his or her Might 16, 2025, embarkation in Port Everglades, regardless of receiving related warnings from Disney Cruise Line.
“Simply boarded the Dream and had no points. Though we obtained the e-mail warning us potential delays, we had no wait in any respect,” the visitor shared on Reddit.
A crew member responded, saying employees labored 16 hours till 2 a.m. to repair the difficulty, “as a result of we actually needed you to have a easy embarkation. It means loads to see that we made a distinction!”
Disney Magic additionally sailed from Port Canaveral on Might 16 on a 5-night voyage, adopted by Disney Treasure on Might 17, which is crusing to the Western Caribbean, however there was no indication that there have been any delays.
Disney Cruise Line has not revealed the reason for the technical problem or the standing of its restore however the cruise line did say it was testing new app options in April.
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