Over the weekend I discovered myself in a state of affairs the place I needed to mix two Alaska Mileage Plan accounts (each in my title), so I figured I’d report again with my expertise, as a result of I’m positive I’m not the one one who has ever needed to take care of this.
Alaska bank card bonus posting to unsuitable account
Ford and I each just lately picked up the Alaska Airways Visa® Enterprise card (assessment) for our respective companies:
Anyway, Ford and I each bought authorized, activated the playing cards, and accomplished the spending requirement throughout the required timeframe. Nevertheless, we had completely different experiences from there with the miles really posting.
Miles posted accurately to at least one account
Ford’s first billing cycle deadline on the Alaska Airways Visa Enterprise Card was October 6, 2022. Certain sufficient, that’s precisely the date on which the Mileage Plan miles posted to his account — rating!
Whereas it might probably typically take longer for miles to publish, this matches my previous expertise with Financial institution of America, which is that miles usually publish in your assertion shut date the place you full spending.
Miles didn’t publish accurately to the opposite account
I had really accomplished the spending requirement on the Alaska Airways Visa Enterprise Card a billing cycle earlier than Ford did, however didn’t assume a lot of the miles not posting on the time. In any case, typically it takes an additional billing cycle or two. Nevertheless, when Ford’s miles had posted however mine hadn’t, I assumed one thing was occurring.
I logged into my Financial institution of America account and confirmed that I had certainly accomplished the minimal spending requirement. I then determined to drag up my Financial institution of America assertion for the cardboard, and observed one thing unusual.
The assertion listed my “Alaska Miles #,” and the quantity listed there wasn’t the Alaska Mileage Plan quantity I had offered on the time of my software.
It’s commonplace that you just’ll simply be assigned a brand new frequent flyer quantity if you happen to don’t checklist one through the bank card software course of. Nevertheless, I discovered this odd, as a result of I particularly bear in mind placing the right quantity down through the software course of.
So at this level it was fairly clear to me that the miles had simply been credited to a distinct Mileage Plan account (presumably in my title), however I didn’t have the log-in credentials for it.
How I merged my Alaska Mileage Plan accounts
Clearly I hoped to merge my two Alaska Mileage Plan accounts, since you might have much more flexibility when all of your miles are in a single account. I observed this complete situation round 8:30AM Jap on Sunday morning (5:30AM Pacific), so I made a decision to contact @AlaskaAir on Twitter.
Amazingly sufficient, inside minutes I used to be helped by the beautiful Alexis, who provided to assist with merging my Mileage Plan accounts.
Alexis mentioned it might take a couple of enterprise days for the accounts to be merged. Nevertheless, I simply checked my account this afternoon (about 30 hours after making the request), and now I see all my miles and the companion fare in my “major” Mileage Plan account.
For all of the irritating airline customer support interactions on the market, this was one surprisingly painless.
Backside line
For no matter motive, the miles from my new Alaska Airways Visa Enterprise Card posted to a brand new Mileage Plan account, although I bear in mind together with my Mileage Plan quantity with the applying. The excellent news is that this was tremendous straightforward to resolve — Alaska Airways was capable of assistance on Twitter, and my accounts have been merged inside a day.
Hopefully that is helpful to anybody else who results in the identical state of affairs, and/or wonders why their Alaska Airways bank card welcome bonus hasn’t posted.
Has anybody else needed to merge Alaska Mileage Plan accounts? In that case, what was your expertise like?
