Virgin Voyages, an adults solely cruise line, has issued a stern warning to “First Mates” (journey brokers) about sure actions which can be occurring on their cruise ships.
An e-mail was despatched out to journey brokers earlier immediately warning them to knock it off with solicitation and rebating.
The cruise line mentioned that they reserve the proper to cancel First Mate accounts and in excessive instances, ban them from crusing on their ships.
John Diorio, Vice President of North American Gross sales for Virgin Voyages, signed the e-mail itemizing various key actions occurring on their ships that the cruise line is actively engaged on stopping.
The e-mail reminded First Mates that solicitation whereas on a Virgin cruise ships is strictly prohibited. This consists of leaving enterprise playing cards, branded objects, and flyers round cruise ships and ship terminals that promote journey businesses.
Additionally, some journey brokers are assembly friends who’re consistent with the My Subsequent Virgin Voyages group making an attempt to get them to switch their future bookings to them by the best way of “serving to them”.
Virgin additionally warned brokers of soliciting friends in social media teams in an try to get them to switch their bookings to them.
This consists of sending messages in onboard social media teams asking them to buy My Subsequent Virgin Voyages placeholders for them.
Lastly, Virgin Voyages has a strict coverage on providing a part of an agent’s fee again to cruisers. This offers friends a better perceived worth than reserving by anyone else, together with the cruise line, and is prohibited. That is also called rebating.
The e-mail went on to say the next about these actions happening on their ships:
“We’re actively monitoring these techniques and reserve the proper to cancel your First Mate account and, in excessive instances, restrict or cancel your means to sail. We don’t suppose the above actions are within the spirit of partnership or honest to your trade colleagues and we simply can’t enable them to proceed.”
“If you happen to see any examples of the above, please share them with the Gross sales Group who will type them out as shortly as doable. We all know that nobody needs this to occur to them given how exhausting everyone seems to be working to develop their enterprise.”
Virgin mentioned that there continues to be complaints from friends, First Mates and crew members about these actions happening.
Virgin Voyages is an adults solely cruise line with three ships of their fleet. In 2025, they may welcome their fourth ship, Good Woman. View Cruises and Greatest Costs on Virgin
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