A number of Capital One cardmembers have reached out to specific their frustration with a difficulty that appears to be persisting, so I wished to recap what we all know.
Capital One mileage transfers “down for upkeep”
One of many nice issues about Capital One miles (whether or not issued as Spark miles or Enterprise miles) is that they are often transfered to airline and resort companions, sometimes at a 1:1 ratio. That is the easiest way to get outsized worth together with your miles, and it’s additionally why I worth Capital One miles at 1.7 cents every.
Since Friday, September 23, 2022, there have been widespread studies that mileage transfers are down. If you go to Capital One’s web page for changing rewards into companion currencies, you’ll see that every companion has a notice subsequent to it saying “Down for Upkeep,” and telling individuals to “please examine again later.”
It has now been 5 days since this problem first arose, so clearly that’s a significant drawback, since many individuals solely switch their rewards once they discover an award they need to e-book.
I’m making an attempt to unravel what’s occurring right here, however haven’t but been capable of get a definitive reply of what’s fallacious and once we can anticipate this problem to be fastened. I’ll replace this submit as quickly as I do know extra.
What might clarify this Capital One switch problem?
Up to now we’ve actually seen conditions the place transferable factors currencies aren’t transferable for some period of time to a specific companion. This may occur for quite a lot of causes, although suffice it to say that it is a bit totally different — it’s uncommon to see transfers to all companions down directly.
There are a number of theories as to what’s inflicting this. Personally I don’t assume there’s something nefarious occurring right here. I don’t assume Capital One has determined to finish its mileage switch program with no discover, and I additionally don’t assume that that is some form of a value saving method to keep away from individuals transferring miles.
If I needed to guess (and that’s all I can do, till I get an official assertion), my greatest guess is that Capital One is having some main IT points, or in any other case is in some methods updating or altering its system for the way mileage transfers work, and that requires some quantity of downtime. It’s attention-grabbing that Capital One Leisure is down as properly, and that might very properly be linked, and makes me assume that is an IT problem.
Given these components, I really feel fairly strongly that this performance might be again pretty quickly. No matter what the trigger is, I do assume this needs to be communicated higher. There needs to be a notice on Capital One’s web site offering a extra detailed rationalization of what went fallacious, and the way lengthy it’s anticipated to take to get this fastened. In spite of everything, it is a main factors foreign money, and it has been a not-insignificant period of time since this performance has been down.
Capital One mileage transfers are at the moment down for upkeep. I’m making an attempt to get an understanding of what’s inflicting this and when transfers are anticipated to be again up. Within the meantime I need to acknowledge that this problem exists, and warn anybody who could also be contemplating a Capital One mileage switch within the coming days.
That is certainly irritating, although I think the reason right here is harmless sufficient, even when it’s not being communicated properly. I don’t assume there are any greater implications right here, and that it is a case of Capital One ending its mileage switch program, or one thing alongside these traces.
Have you ever seen this problem with Capital One mileage transfers? What’s your tackle what’s occurring?