In October 2024, British Airways lower catering in premium cabins on lots of its lengthy haul flights, claiming it was because of buyer suggestions (however after all!). Nicely, the airline is now absolutely rolling again these unfavorable modifications, which is sweet information for vacationers.
How British Airways modified inflight meal service
To start out, let’s cowl the fundamentals of the modifications that British Airways rolled out in October 2024, for lengthy haul flights, together with in enterprise class:
- British Airways launched brunch on extra lengthy haul flights, in lieu of lunch; with these modifications, on flights up till 11:30AM, the airline would primarily have breakfast choices on the menu, with issues like omelets and pancakes
- British Airways changed dinner with supper on many flights departing after 9PM; so moderately than getting a full meal, prospects would as a substitute get issues like salads, sandwiches, and cheese plates
It’s fairly apparent that this was a value slicing initiative. Clearly most breakfast dishes are cheaper than lunch dishes, and serving much less meals is cheaper than serving extra meals.
There are conditions the place airways can lower prices with out it essentially being horrible for patrons. The issue is, these modifications made no sense. For instance, on a flight scheduled to depart at 11AM, most passengers aren’t going to truly be consuming earlier than 12:30PM, or so. Do individuals really need pancakes and omelets at that hour? I don’t assume so…
Equally, on late evening flights, there’s nothing improper with providing the selection of a lighter possibility, however that shouldn’t come on the expense of passengers gaining access to a full meal. In spite of everything, take into account that with a 9PM departure, many individuals could not have time to have dinner earlier than the flight.
British Airways backtracks on unfavorable service modifications
Whereas British Airways claimed that the preliminary service modifications had been made because of buyer suggestions, the suggestions for these modifications ended up being something however constructive, from each passengers and flight attendants. As reported by PYOK, British Airways is now absolutely backtracking on these meal service modifications.
In current weeks, we’ve seen British Airways progressively get rid of the brunch idea, as soon as once more introducing lunch on flights departing earlier. Now as of February 2025, we’re seeing British Airways get rid of the supper idea, restoring a full meal service on late evening flights, together with quick transatlantic flights from the East Coast.
Prospects will little question be completely happy to see these modifications. That is additionally reminder of how offering suggestions to airways could make a fabric distinction within the service they provide. Clearly British Airways thought it may get away with these modifications, however with the suggestions the airline acquired, that didn’t change into the case.
Backside line
After just some months, British Airways is absolutely backtracking on its meal service modifications. In premium cabins on lengthy haul flights, British Airways will now not have an prolonged brunch window and supper service. Whereas the airline tried to go this off as being because of buyer suggestions, the truth was something however…
Are you stunned to see British Airways backtracking on these modifications?
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