For the final phase of my downgraded journey to Oman, I flew Singapore Airways’ Boeing 777-300ER enterprise class on the eight hour fifth freedom flight from Frankfurt to New York.
Suffice it to say that the journey ended on a excessive observe — Singapore Airways is considered one of my favourite airline manufacturers, and the service has considered one of my favourite enterprise class merchandise.
Whereas I’m not an enormous fan of Singapore Airways’ enterprise class seats, every thing else concerning the expertise is phenomenal, from the sort and attentive service, to the infinite leisure and free Wi-Fi, to the scrumptious meals, to the continuously refreshed bogs.
Flying Singapore Airways is at all times a pleasure, nevertheless it’s particularly good between Frankfurt and New York, when you think about the options. Let’s get into the evaluation.
How I booked my Singapore Airways enterprise class ticket
I booked my Singapore Airways enterprise class ticket utilizing Air Canada Aeroplan factors. Particularly, I booked the next award in enterprise class for 60,000 Air Canada Aeroplan factors plus $184.30 in taxes and charges:
1/14 SQ26 Frankfurt to New York departing 8:20AM arriving 11:15AM
Aeroplan factors are simple to come back by, as this system is switch companions with Amex Membership Rewards, Capital One, and Chase Final Rewards. On prime of that, there’s the Aeroplan® Credit score Card (evaluation) in the USA, which is kind of rewarding.
Singapore Airways enterprise class lounge & boarding
Singapore Airways sends its enterprise class passengers to the Lufthansa Enterprise Lounge Frankfurt, which I’ve reviewed previously. When you’re searching for a enjoyable various, the Air Canada Maple Leaf Lounge Frankfurt can also be conveniently positioned, and is accessible with a enterprise class ticket, consistent with Star Alliance lounge entry insurance policies.
Each lounges are nice, particularly given the early morning departure of the Singapore Airways flight, because it’s earlier than the height financial institution of flights.
Boarding for the 8:20AM flight to New York was scheduled to begin 35 minutes earlier than departure, at 7:45AM. Nevertheless, the inbound flight from Singapore was delayed by round 40 minutes, so boarding ended up solely beginning at 8:10AM.
Singapore Airways 777 enterprise class cabin & seats
Singapore Airways’ Boeing 777-300ERs characteristic a complete of 48 enterprise class seats. These seats are in a 1-2-1 configuration, and are unfold throughout two cabins. The principle cabin is behind the second set of doorways, and consists of 36 seats, unfold throughout 9 rows.
Then there’s additionally the ahead cabin, positioned in entrance of the second set of doorways, which consists of 12 seats, unfold throughout three rows. That is positioned instantly behind the primary class cabin, which consists of only one row (and which I just lately reviewed).
Singapore Airways’ enterprise class seats are the identical in every row (besides the bulkheads), with seats which are ahead dealing with. Nevertheless, whenever you wish to flip the seat right into a mattress, you must “flip” the seat over, and sleep at an angle, because the footwell is to the facet of the seat. Beneath is a have a look at seat 12A, a typical seat within the second row of the cabin.
Nevertheless, the most effective seats on this configuration are the bulkhead seats (in rows 11 and 15), since they don’t have a footwell, however fairly provide a large quantity of house. See my information to those seats, and learn how to reserve them, as this additional house could make a giant distinction.
I assigned myself seat 11A, the window seat on the left facet within the first row of enterprise class. That is an unbelievably good seat, because of the quantity of private house, and in addition because of there being no foot site visitors right here, as meals is served from the galley behind the mini-cabin.
The precise seats (not together with the ottomans) on this row are an identical to the seats in each different row.
To the facet of the seat is an uncovered storage compartment, in addition to a studying mild, AC and USB-An influence shops, and a headphone jack.
To the left of the seat is an leisure controller, in addition to a deep storage compartment, the place you might place a pair of headphones.
The tray desk folds out from instantly in entrance of the storage compartment, and it’s fairly simple to make use of. What’s nice concerning the tray desk is how simply it may be moved round, as you may transfer it facet to facet, and might even transfer it up and down.
All of the seat controls are on a panel to the facet of the seat, and are simple to make use of. Moreover, they’re effectively positioned, as they’re simple to entry, however you gained’t hit them by mistake.
What makes these bulkhead seats so particular is the large quantity of house you could have your toes, as there’s no small footwell you must squeeze your toes into. That is superior whenever you’re sleeping (because you don’t must angle your physique), and it’s additionally helpful whenever you’re awake, because you primarily have an ottoman on which you’ll relaxation your toes.
One draw back to this seat is that the leisure monitor is a bit farther from you (given the additional house you could have), so it won’t seem like as huge.
To the facet of the leisure monitor is a conceit, with a bit panel you could open or shut.
As a result of enormous width of the seat, there’s a big pillow that’s at all times on the seat, which makes an incredible armrest, if nothing else.
The overhead consoles include studying lights, although don’t have particular person air nozzles.
Singapore Airways enterprise class facilities
Ready at every seat upon boarding was a pair of noise canceling headphones, which aren’t wonderful, however do the trick.
The (very thick) menu was additionally ready at every seat, within the literature pocket.
On prime of that, there was a bottle of water at each seat.
Inside a minute of settling in, one of many beautiful flight attendants was by my seat to welcome me aboard by identify, inform me of the flight time, and to offer me the facilities for the flight. These facilities included an amenity package with choose merchandise from Penhaligon’s, together with hand lotion, lip balm, and facial mist.
Then I used to be additionally given slippers, eyeshades, and earplugs.
A bit later into the boarding course of, pre-departure drinks had been served, with the selection of orange juice, apple juice, or tomato juice, and people had been supplied with heat towels.
Singapore Airways 777 enterprise class leisure & Wi-Fi
An actual spotlight of the Singapore Airways enterprise class expertise is the leisure choice. For one, Singapore Airways gives limitless complimentary Wi-Fi to enterprise class passengers.
To log into the free Wi-Fi, you simply must enter your e-mail handle, final identify, and seat quantity. I discovered the speeds to be good, and you might even use Wi-Fi on a number of units on the similar time, which is beneficiant. Singapore Airways is the primary main, world airline to supply free Wi-Fi all through its Wi-Fi enabled fleet, and the airline ought to be counseled for that.
For what it’s price, a paid Wi-Fi plan prices anyplace from $3.99-15.99 for the whole flight with out knowledge caps. Nevertheless, only a few individuals ought to be paying for Wi-Fi, as even KrisFlyer members in financial system get free Wi-Fi.
With regards to seat again leisure, Singapore Airways has its KrisWorld leisure system, which I contemplate to be among the many greatest inflight leisure of any airline. The leisure choice is very large, with an enormous number of films, TV reveals, stay TV, music, video games, and extra.
There’s infinite leisure, and particularly, I recognize how there are complete seasons of TV reveals, making it simple to binge watch.
In fact the system additionally has a map characteristic, which is normally my inflight leisure of selection.
Singapore Airways 777 departure from Frankfurt
Boarding was fairly environment friendly, and wrapped up by 8:30AM, 20 minutes after it began. Enterprise class was about two-thirds full, as there have been 16 open seats within the cabin.
I like Singapore Airways’ boarding music, so loved listening to that all through the boarding course of. It’s so calming.
As soon as the door closed, the captain made his welcome aboard announcement, informing us of our flight time of 7hr55min, and and our preliminary cruising altitude of 32,000 toes. Some luggage had been nonetheless being loaded, so we ended up pushing again round 8:45AM.
At that time the security video was screened.
We began our taxi at 8:50AM, and had a brief 5 minute journey to our departure runway, which was 25C.
Whereas holding in need of the runway, the captain introduced that the primary officer had to enter the cabin to ensure there was no ice on the wing. The whole lot seemed good, and a few minutes later we had been cleared for takeoff.
It was a easy climb out, and simply 5 minutes after takeoff the seatbelt signal was turned off.
As soon as the seatbelt signal was turned off, the crew sprung into motion, beginning with closing the curtains between cabins. It was fascinating to be on this facet of the curtain. 😉
Singapore Airways enterprise class lunch service
On this Singapore Airways enterprise class flight, lunch was served after takeoff. I are likely to assume one signal of excellent service in a premium cabin is how rapidly you get your first drink. In spite of everything, individuals are typically extra affected person and have a greater notion of service in the event that they really feel like they’re not ready for too lengthy.
I used to be amazed when simply 10 minutes after takeoff, the crew got here via the cabin with glasses of champagne, prior to truly beginning the primary drink service. I don’t assume I’ve ever had a drink inside 10 minutes of takeoff in enterprise class, so enormous kudos to Singapore Airways.
It additionally wasn’t simply any champagne, nevertheless it was Piper-Heidsieck Brut Classic 2014, which was beautiful. This was a restricted time providing, and now the airline is again to serving the non-vintage model of this.
Beneath you’ll find the lunch menu for this flight, in addition to the (intensive) drink checklist.
The fast tempo of service continued, as 25 minutes after takeoff I used to be served Singapore Airways’ signature hen satay dish, with onions, cucumbers, and spicy peanut sauce. Yum, yum, yum. It had simply occurred to me that this was the primary time in a few years that I’ve been served satay on Singapore Airways, so it was an actual deal with to take pleasure in this once more, particularly out of Frankfurt.
About an hour after takeoff, the appetizer was served. This consisted of sautéed prawns and quinoa salad with asparagus and lemon creme fraiche. I used to be additionally supplied a number of bread, and naturally selected Singapore Airways’ sinfully scrumptious garlic bread.
As soon as the appetizers had been cleared, it was time for primary programs. I ordered the Gai Pad King, which was a Thai model stir-friend hen with ginger, greens, and steamed rice. Whereas maybe not the fanciest premium cabin meal ever, the dish was effectively executed, and I used to be proud of my selection.
About 90 minutes after takeoff, I used to be served dessert, with the selection of coconut ice cream, strawberry shortcake, or each. I went with each.
I used to be additionally requested if I wished any espresso, so I requested for a cappuccino, which appeared inside a couple of minutes.
This was a wonderful meal. Not solely was the meals high quality excellent, however the service tempo and stage of attentiveness was good. Singapore Airways crews have this wonderful capability to persistently anticipate wants, in a method that no different airline does. It’s nearly unattainable to ask for something in Singapore Airways enterprise class, as a result of the crew gained’t even let it get to that time.
Singapore Airways 777 enterprise class toilets
After the meal, I checked out the toilets in Singapore Airways’ 777 enterprise class. There are three toilets by the galley on the second set of doorways, with two toilets being on the left facet, and one being on the appropriate facet.
The toilets had been fairly normal, although there have been just a few cool options.
For one, there have been some toiletries from Penhaligon’s, simply as you’ll discover within the amenity kits.
Moreover, fairly than simply having paper towels, the rest room additionally had correct fabric towels, which was a pleasant characteristic.
Lastly, the rest room was spotless all through the flight. I feel that is such an underrated level of differentiation between airways. On some carriers, you go right into a enterprise class toilet on the finish of the flight, and it appears like a battle zone. On different airways, it appears as clear upon touchdown because it does whenever you departed.
Singapore Airways 777 enterprise class mattress
Singapore Airways’ 777 enterprise class mattress is a bit controversial amongst passengers, and lots of aren’t a fan of it. You may’t recline your seat right into a mattress, however as an alternative you must flip the seat over. The crew is very happy to assist with this, and to offer a pleasant turndown service.
The bulkhead seats provide essentially the most snug beds, because of the spacious sleeping floor, the place you don’t must angle your toes to the facet.
I like Singapore Airways’ bedding, and I recognize how there are two pillows, a thick blanket, and a mattress pad.
Nevertheless, the catch is that the sleeping floor is de facto exhausting, and I do know that’s a degree of frustration that many individuals have with this product. I hope that that is one thing that Singapore Airways addresses when it (finally) introduces its new enterprise class seat.
I do know some individuals additionally don’t like how there’s not a lot center floor between being totally reclined and sitting up. Nevertheless, I discover you could get fairly snug lounging in mattress mode, by merely propping up the pillows behind your again. That is just like Finnair’s no recline enterprise class seat.
I ended up napping for round two hours after lunch, and awoke at roughly the midway level of the flight. What’s wonderful about Singapore Airways is that inside a minute of waking up, earlier than I used to be even capable of sit up, a crew member was by my seat to ask if she might get me one thing. I ordered a espresso, which was promptly served.
Singapore Airways enterprise class pre-landing snack
About 90 minutes earlier than touchdown, a refreshment service was carried out, and you’ll find the menu under.
There have been two decisions, and I chosen the fried rice vermicelli with marinated hen, with Chinese language mushrooms and leafy greens. This was served with water, espresso, and tea, although different drinks had been additionally obtainable upon request. This was a tasty dish, although not essentially the most substantial meal service ever, provided that it was solely a single primary course, with no starter or dessert.
Singapore Airways enterprise class service
The one biggest factor about flying with Singapore Airways is the service. Singapore Airways flight attendants are in a league of their very own on the subject of how attentive, skilled, poised, and assured they’re. Service on Singapore Airways feels extra like a efficiency than anything.
The service on this flight was distinctive. From by no means having to ask for a drink refill, to the toilets being spotless, to the crew addressing every passenger by identify, I’ve nothing however good issues to say concerning the service.
Singapore Airways 777 arrival in New York
At 10:15AM New York time, the primary officer introduced that we’d be descending quickly, and can be touchdown at round 11AM native time. He warned that it was gusty in New York, and there can be some turbulence on method.
Certain sufficient, we started our descent at round 10:30AM, after which 10 minutes after that, the seatbelt signal was turned on, and the crew was advised to arrange the cabin for touchdown.
The primary officer wasn’t mendacity — it was a really bumpy method, although regardless of that, we had a wonderfully easy landing at 11AM.
We then taxied towards our gate at Terminal 4. Sadly there was heavy congestion on the apron, and on prime of that, our gate was nonetheless occupied by an Emirates A380. So we ended up having to attend for round 20 minutes, till our gate opened up. The pilots did an incredible job preserving us up to date, and made no fewer than three bulletins throughout that interval.
We pulled into our arrival gate at 11:30AM, and parked subsequent to an EL AL 787.
Backside line
I had an incredible flight in Singapore Airways’ Boeing 777 enterprise class, and it was particularly a deal with that this was a fifth freedom flight. What I like most about Singapore Airways is the flawless service, the intensive leisure, the free Wi-Fi, and the spotless bogs. The meals and facilities are additionally excellent, and the seats are definitely massive. If you may get a bulkhead seat, you’ll have an excellent higher expertise.
The one draw back to this product is that the mattress is on the exhausting facet, however on steadiness, that is an unbelievable product. There’s not an airline that impresses me as persistently as Singapore Airways. Consistency is essential, and that’s an space the place Singapore Airways shines.
What’s your tackle Singapore Airways 777 enterprise class?
