Whereas I fly American fairly a bit, I’ve nearly by no means knowingly flown with the identical flight attendant greater than as soon as, given what number of there are (26,000+). Earlier this 12 months I wrote about how I had a tremendous flight attendant, and as luck would have it, I had him once more right this moment. He’s an absolute delight, and I simply can’t assist however give him a shout out.
I had an awesome enterprise class flight with Arthur earlier this 12 months
One of many points with flying US airways on lengthy haul flights is that service is persistently inconsistent. Some flight attendants are superior, whereas others don’t actually put within the effort. Again in March 2024, I flew American’s 777 enterprise class from London to Miami, and what made the flight so nice was Arthur, the flight attendant working my part.
Let me simply copy and paste what I wrote about him in my evaluate:
His service was merely good, and precisely what I hope for when flying with a US airline. He was environment friendly, genuinely pleasant, and casual. Simply to provide some examples:
- He greeted every passenger in his part in the beginning of the flight — “my title is Arthur, and if there’s something I can do to make you comfy, please let me know”
- I appreciated the well mannered tone with which he communicated — “have you ever had an opportunity to determine which entree you’d like right this moment?”
- He carried out your entire meal service so effectively, all whereas not making anybody really feel rushed; I requested if I might wait about 5 minutes to have dessert, to which he responded “your schedule is my schedule”
- Through the meal service, he by no means let a glass get anyplace near empty, and the query was at all times phrased as one thing alongside the traces of “what else can I get you?” (in different phrases, “you’re not inconveniencing me by asking for something”)
- All through your entire 9 hour flight, he will need to have checked on passengers each 10 minutes to see in the event that they wished something; when he was on his break, his colleagues did the identical factor in his absence
Arthur is an absolute rockstar, and I hope I get to fly with him once more. If all American crews have been pretty much as good as he’s, I’d fly American on a regular basis on lengthy haul flights. What a breath of recent air.
I had Arthur on my flight once more right this moment, on the identical route!
I’m at present flying American’s 777 top quality from London to Miami (I wasn’t alleged to be on this flight and booked it simply hours earlier than departure… I’ll clarify in a separate publish). The crew working top quality is sweet, in a Waffle Home sort of means.
Towards the tip of the primary meal service, a flight attendant from enterprise class got here as much as top quality, and seen the man throughout from me was going to relaxation, and requested him “can I make your mattress for you?” A proactive supply of turndown service on American?! Since he appeared so completely satisfied to do it, I requested if he didn’t thoughts making mine my mattress as properly. His response? “Completely, I’d be delighted to.”
I’m operating on principally no sleep over the previous week, so at first I simply thought the man appeared awfully good, however didn’t suppose way more of it. However a couple of moments later, it clicked. “Wait a second, this man is very nice, and I had a very nice flight attendant on the identical route months in the past… might or not it’s the identical man?”
I’ve gotta be sincere, I’m terrible with faces and names after I solely meet somebody as soon as — I’ll at all times keep in mind how they made me really feel, however I gained’t keep in mind what they seemed like. Since I had forgotten his title, I pulled up the journey report I had written, and noticed that his title was Arthur.
I went again to enterprise class (the place he was initially working), and stated “you’re Arthur, aren’t you?” He was certainly! It was good to have the ability to chat with him briefly, and inform him how his kindness left an enduring impression (and he additionally thanked me, and talked about that my evaluate had been dropped at his consideration).
He defined that he principally completely flies the Miami to London route these days, and does it about half a dozen instances monthly. So in case you fly between Miami and London on American in enterprise class, cross your fingers that you just get Arthur, since you’ll be in for an awesome expertise. It’s not simply carriers like Singapore Airways that may present nice service.
Individuals like Arthur, who present hospitality from the guts, and put their finest foot ahead day-after-day, depart an enduring impression with the individuals they work together with. What an asset to the airline.
Backside line
It’s a small world. Earlier this 12 months I had an awesome American flight attendant on a London to Miami flight, and as I wrote about in my evaluate, I hoped I’d get to fly with him once more. Properly, on my very subsequent lengthy haul American flight, the identical flight attendant was onboard, and simply as pretty. For those who fly between Miami and London in enterprise class, maintain a watch out for Arthur.
Let me after all additionally acknowledge that there are many different nice flight attendants on the market, so my reward of Arthur isn’t supposed to remove from the trouble of different flight attendants, as I’ve heard some fairly superior service tales about different crew members as properly.
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