Amtrak trials in-seat supply, on-line ordering from the cafe automotive

Feeling peckish in your subsequent Amtrak experience? You may not even want to depart your seat to seize a snack or drink.

That is as a result of the rail line is trialing a brand new order-at-your-seat service on choose trains within the Northeast.

This new on-line cafe ordering functionality means that you can place a web-based order from the cafe automotive after which both decide up your objects from the cafe itself or have them delivered on to your seat.

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You will have to enter your automotive and seat quantity so as to obtain a meals supply, so make sure to word the place you are sitting earlier than you place your order.

Whereas the costs of the net menu are the identical as within the cafe automotive itself, this new comfort does include an added price. All on-line orders are topic to a $0.50 transaction price, and people positioned for supply include an extra $2 comfort cost.

In case you’re ordering a bunch of things and do not need to stroll to the cafe automotive, this new service may undoubtedly come within the clutch.


Nonetheless, having a $2.50 bag of Rold Gold pretzels delivered to your seat for an extra $2.50 in charges may not essentially make sense — particularly should you’re paying out of pocket.

That stated, this service is certainly most handy for somebody ordering scorching meals from the cafe automotive. You’ll be able to preorder your meal and solely rise up out of your seat as soon as it is prepared, eliminating the necessity to wait within the cafe automotive whereas the attendant prepares your meals.

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“Our clients who’re touring with household, have lowered mobility, and are seniors report that the at-seat supply possibility is vital and has improved their onboard expertise,” Fred Gazzolo, Amtrak’s vp of product improvement and buyer analytics, stated in an unique interview with TPG.

For now, this new Amtrak service is solely obtainable on choose Amtrak Acela trains working within the Northeast.

In case you’re on one of many eligible trains — at present together with trains 2160, 2163, 2170, 2250, 2253 and 2254 — you need to obtain an electronic mail about this new characteristic a number of hours earlier than departure. In case you do not, you may at all times attempt going to one among these web sites to see should you’re on an eligible practice:, or


The net ordering system solely accepts main bank cards, and the transactions are processed securely through Sq.. It wasn’t instantly clear whether or not these on-line transactions submit to your bank card assertion as a eating buy, however I will make sure to take a look at it the subsequent time I am on an eligible practice.

As somebody who now ceaselessly takes the Amtrak between New York and Philadelphia, I am an enormous fan of this new improvement. Regardless that I not often cease within the cafe automotive on these quick journeys, I like having the choice of in-seat supply.

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I might like to see this performance rolled out to extra trains, and it would be nice if the ordering system had been built-in with the cellular app.

After all, the corporate continues to be simply in testing mode, so it is potential that these enhancements are already on Amtrak’s radar.

“We’re within the midst of a 90-day pilot program that ends in mid-January. We’re inspired by the early suggestions we’re listening to from our clients and can make a full determination on future rollout following an intensive post-pilot analysis,” Gazzolo stated.

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