Amtrak debuts new self-check-in possibility on Acela trains

“Tickets, please,” might change into a factor of the previous if Amtrak’s latest initiative takes off.

Over the previous few weeks, Amtrak has quietly rolled out a brand new self-check-in function that means that you can rapidly validate your practice ticket when you step on board the practice.

As a part of the trial, a button within the Amtrak app will show “Examine In” in case your journey is eligible for this new self-service possibility. After tapping the button, you will be requested to scan a barcode above your seat.


Assuming that you just’re sitting in your assigned seat, the app will efficiently test you in. Then, as soon as the conductor comes by way of the automobile, their scanner will mechanically present that your ticket has been validated, that means that you will now not want to boost your cellphone brightness and show your digital ticket to the conductor.

This new service first rolled out in December on a handful of Acela trains within the Northeast, however the function has since expanded to further trainsets within the Acela fleet.

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Proper now, it is obtainable on “extra — however not all — of our Acela trains,” an Amtrak spokesperson advised TPG. Observe that this function is completely obtainable in Acela firstclass, however it could broaden to the business-class cabin within the coming months.

“Amtrak debuted a pilot voluntary self-check-in function on choose Acela First Class trains in December to guage if it might enhance the onboard expertise for our clients and staff. We sit up for evaluating its outcomes to find out potential subsequent steps,” Amtrak’s assertion reads.

Final week, I took the Acela from New York to Philadelphia within the first-class cabin. I observed this new function within the app after I boarded the practice, and I made a decision to attempt it out for myself.

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The toughest half was discovering the QR code above my seat. Seems, it was positioned subsequent to the private air nozzle. (If Amtrak rolls this out extra broadly, hopefully, it will use a brighter shade for the QR code to make it simpler to search out.)


My ticket was efficiently validated in just some seconds — the service requires a mobile or Wi-Fi connection — and I then waited for the conductor to come back by way of the cabin a couple of minutes later.

When he approached my seat, he thanked me for utilizing the brand new function and mentioned my ticket had already been marked as checked in.


The service could not have been extra seamless, and it definitely saved me from the trouble of interrupting my work to search out my ticket when he handed by my seat. I, for one, hope that Amtrak expands this past simply the Acela first-class automobile.

In truth, that is simply the newest in a collection of enhancements that Amtrak is trialing within the Northeast Hall.

Late final yr, Amtrak debuted a brand new in-seat supply and on-line ordering performance for choose Acela trains. The service was expensive — it prices $2.50 for the supply and transaction payment — but it surely definitely saved me time on a busy practice on a Thursday afternoon.


Similar to self-check-in, the web ordering program was designed as a pilot, and it ended early this yr. Amtrak plans to gather suggestions from this system to guage whether or not it will pursue a full rollout throughout the complete Acela (and maybe Northeast Regional) fleet.

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