American Trialing Enterprise Class Service Enhancements

Whereas we’ll see if something finally ends up coming of this, it’s cool to see that American is testing out service enhancements in enterprise class.

American launching new enterprise class in 2024

As of 2024, American shall be rolling out two new enterprise class merchandise.

For one, American will introduce its new Flagship Enterprise Suite, which shall be an improved seat with doorways. This may initially be put in on newly delivered Boeing 787-9s, however the plan is that Boeing 777-300ERs (and probably different plane) shall be reconfigured with these seats as properly.

New American Boeing 787 enterprise class

On high of that, American will begin taking supply of Airbus A321XLRs, which would be the service’s new premium slender physique plane. Not solely will these planes function transatlantic routes, however they’ll additionally function premium transcontinental flights. As you’d anticipate, a slender physique aircraft can’t have the identical seats as a large physique, although the airline shall be introducing a unique enterprise class product with doorways.

New American Airbus A321XLR enterprise class

Coinciding with the launch of those merchandise, American can even be eliminating its “premium” worldwide top quality, which is at the moment obtainable on Boeing 777-300ERs and Airbus A321Ts.

It’s clear that American will attempt to grow to be a bit extra premium on worldwide routes. For instance, each the newly delivered 787-9s and A321XLRs shall be in a premium heavy configuration, with a number of enterprise class seats.

If you wish to appeal to premium prospects, seats are just one a part of the equation, although…

American testing enhanced enterprise class meals

As flagged by @xJonNYC, American plans to make 2023 “the 12 months of take a look at flights,” as a way to look into methods to enhance enterprise class service for brand new plane arriving in 2024. So this 12 months a number of assessments shall be carried out, after which based mostly on suggestions from prospects and crews, these would possibly grow to be a part of the everlasting service movement.

For the month of February, American is operating a take a look at on flights from Dallas to Europe and South America. With this take a look at:

  • The preliminary drink service shall be accompanied by each nuts and olives, much like what’s at the moment provided in top quality, fairly than simply nuts
  • A brand new heat dessert choice will exchange the chilly dessert choice

These are clearly minor issues in the meanwhile, although it’s nonetheless good to see that American is methods of enhancing its enterprise class, and incorporating some top quality service parts in enterprise class. If you’re on certainly one of these take a look at flights and benefit from the modifications, then by all means fill out a post-flight survey or ship an electronic mail expressing that you simply loved the modifications (assuming you probably did).

These modifications are carried out based mostly on suggestions, and suggestions actually comes on the margins, since a majority of passengers don’t fill out surveys. So your opinion will carry much more weight than you would possibly assume. I’m curious to see what different assessments American performs in enterprise class…

Sadly the toughest factor to alter is the service tradition on the airline, which stays constantly inconsistent.

Backside line

In 2023, American plans to run a number of trials for potential service enhancements, forward of the service’s new enterprise class launching in 2024. For the month of February, American is testing two snacks accompanying the primary drink service, in addition to heat desserts, much like what you’d discover in top quality.

Whereas we’ll see if any of this sticks, it’s at the very least good that American is contemplating service enhancements.

What do you make of American’s improved service trials?

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