Flight delays will be irritating, so it’s comprehensible that passengers generally lose their persistence. That’s why I believe the actions of 1 American Airways gate agent are notably commendable.
American gate agent in Birmingham offers constructive pep discuss
An Instagram consumer shared a video of an American gate agent giving a bit speech previous to a current flight. Piecing collectively what we all know, it seems that the flight in query was on Sunday, April 6, 2025. Particularly, it was AA5270, from Birmingham (BHM) to Charlotte (CLT), operated by an American Eagle CRJ-900.
The flight was severely delayed — it was initially presupposed to depart at 8:17AM, however ended up taking off at 3:43PM. Clearly a delay like that’s extraordinarily irritating. Nonetheless, earlier than the flight boarded, the gate agent walked into the gate space and gave a somewhat passionate speech to passengers:
“If you get on that plane, let me inform y’all one thing. Don’t get good with my flight attendants. Be good to them. They’ve a tough day identical to we do. The identical plane that’s popping out, the identical folks which can be on that plane, it’s the identical folks which were ready so long as you wait, or possibly longer. So, please, y’all, please, I’m asking, do it for me, be good to them.”
There’s a child crawling on the ground throughout her speech, so she interrupts it to say the next:
“Hey, you on this ground. Nuh uh, now, the place you going? Look, don’t be on that performing up, we all know you’re gonna get all the eye.”
You may see the video for your self beneath.
Large kudos to this American gate agent!
That is truthfully my favourite form of gate agent to have working a flight, and he or she has such good vibes. So many gate brokers are detached and seem to be they don’t actually care, whereas this lady clearly cares. Let’s be clear, what she’s doing right here is completely selfless. It doesn’t straight affect her how passengers behave towards the crew, however she’s attempting to pay it ahead, and look out for others.
I additionally assume she strikes the proper tone. Like, if this had been just a few meek little discuss, it wouldn’t work. This lady is mainly telling folks how they should behave, or else. And good for her, as a result of I believe she obtained the message throughout.
Clearly I’m not alone in being a fan of this gate agent, as a result of a flight attendant leaves the next touch upon the video:
She is so dope! I really like her!! I take pleasure in her working my flights out of Birmingham Alabama! Extraordinarily personable and real!
Additionally, the ethical of her story is appropriate. Sure, after all passengers are annoyed by delays. However flight attendants are the worst doable get together you possibly can be taking out your frustration on.
It’s doable they’re reserves who had been simply referred to as in to work a flight, and had nothing to do with the preliminary delay. It’s additionally doable they suffered delays simply so long as you probably did, and odds are good that they weren’t even being paid for a lot of that point, since they typically don’t receives a commission additional throughout delays.
However after all they’re a simple punching bag for passengers, since they’re the face of the airline.
Backside line
An American Airways gate agent working a delayed flight begged passengers to be good to flight attendants, stating that they’ve been delayed so long as the crew has. All too typically passengers take out their frustration on crew members, so I actually admire the best way during which she appears out for her colleagues. It’s good to see individuals who care about their jobs, and others, as a lot as she does.
Has anybody had the pleasure of being on a flight this American gate agent in Birmingham was working?
