I’d prefer to assume that I’ve affordable expectations of customer support when flying with American (it has been my go-to airline for practically 15 years), however even this caught me off guard…
American airport agent has an perspective with me
I’m presupposed to fly American firstclass at this time from New York LaGuardia (LGA) to Miami (MIA). That has been an journey in and of itself, however I’ll save these particulars for a separate publish, as a result of OMG what a large number of a day.
Anyway, I needed to test a bag at this time. Quite than going to the precedence check-in line, I went to the bag drop space (closest to the place I entered the terminal), printed out my bag tag, acquired in line, after which it was my flip. I introduced the American agent with my ID and bag tag, after which the temporary interplay went like this:
Me: “Any likelihood you wouldn’t thoughts placing a precedence tag on the bag, please?”
American agent: “I understand how to do my job.”
Me: “Oh, nicely, thanks.”
Lol… actually?!
At first, I nearly assumed she was joking with how she stated that, and was about to crack a smile, as a result of I can’t think about speaking to a buyer that method, once they ask one thing very politely. Let me be clear — the above can also be precisely what I stated. I wasn’t demanding and didn’t have an perspective, and if something, I believe I got here throughout as sheepish. I assumed I used to be doing the fitting factor my reminding her, since I wasn’t within the precedence line. However no, there was no smile to be seen.
So I nearly questioned if I used to be being unreasonable. I respect that she is aware of the way to do her job… that’s nice. However perhaps she might perceive that not all American workers essentially do. And if she is aware of the way to do her job, one would hope that this might additionally entail being well mannered to clients, however I suppose that’s not the a part of the coaching guide she was referencing.
Or perhaps I’m on the hook for this. Maybe I’m delusional for even bothering to ask about my bag having a precedence tag, because it’s not like they’re truly dealt with any otherwise on American…
Backside line
Whereas flying American firstclass and utilizing the usual bag drop lane, I politely requested the check-in agent if she might put a precedence tag on my bag. Quite than saying “after all,” she stated “I understand how to do my job,” and it wasn’t stated in a humorous method both.
Sadly the above was probably the most nice a part of my expertise flying with American at this time…
Was I being unreasonable, or…?
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