Motels are infamous for having opening delays. They’re constantly overly optimistic and excited to open, and can begin accepting reservations for a selected day, solely to later must postpone the opening. Some lodges deal with these conditions in addition to they will, by speaking proactively and providing different lodging or compensation. After which you will have lodges like this…
Hyatt’s Rancho Pescadero delays opening… on opening day
I had written about Rancho Pescadero, an intriguing new Hyatt Unbound Assortment property in Baja California Sur, Mexico. The property appears to be like attractive, and is in one in every of my favourite areas of Mexico.
On November 10, 2022, I wrote about how the lodge opened. What was my supply?
- Within the couple of weeks main as much as the lodge’s opening, the lodge was saying on social media that the lodge opening was deliberate for November 10, 2022
- On the morning of November 10, 2022, I noticed that the lodge was promoting rooms for stays as of that date, so then it’s protected to imagine that the lodge is opening then
Not less than that’s the way it has at all times labored out till now. Effectively, I’ve simply acquired a be aware from Hyatt indicating that “sadly the opening date for this property needed to be postponed,” and the lodge is now planning to open by early 2023, with no actual date but.
A lodge’s opening being delayed by a number of months is nothing new, and is hardly stunning. Nonetheless, often there’s some advance discover, and also you don’t see the opening delayed actually on the day of opening. It will get a lot worse than that…
How the lodge knowledgeable friends of the delayed opening
FlyerTalk consumer strbrynkrm was booked to remain at this lodge someday after the scheduled opening. Right here’s what they share about how that went:
I used to be booked to remain at Rancho Pescadero from Nov. 11 – 15. They canceled my reservation on Nov. 10 at 6:35 PM.
After following this discussion board, I emailed the lodge on Nov. 7 asking about whether or not they had been nonetheless planning to open.
Nobody answered my query instantly. Nonetheless, they’d been speaking with me all week about actions and bookings. I even acquired a number of confirmations on Nov. 9, so I figured all was effectively.
Till I acquired an AUTOMATED e-mail at 6:35 PM on Nov. 10 to inform me that my reservation was cancelled. No proactive visitor communication regardless of having exchanged at least 30 emails with me about coordinating my go to. I ended up spending half-hour on the cellphone with Hyatt reservations to determine what had occurred. Apparently some “technical glitches.”
Such incompetence.
I’ve seen quite a lot of lodges deal with delayed opening poorly, however I don’t suppose I’ve ever seen something fairly like this. Informing a visitor the evening earlier than their scheduled arrival (to a fairly distant place, no much less) by way of an automatic message that the lodge received’t be opening as deliberate, all whereas providing no options, is outrageous. By no means thoughts the truth that the lodge had been in communication with the visitor all week about actions.
Hyatt actually owes it to those that had been booked to make this case proper…
Backside line
Resort opening delays are widespread, although it’s not typically you see a lodge’s opening delayed by months the evening earlier than arrival, all whereas nonetheless promoting rooms on the lodge for the deliberate opening date. Whereas delayed lodge openings are irritating underneath the very best of circumstances, this one takes the cake, in case you ask me.
What do you make of how the delayed opening of Rancho Pescadero has been dealt with?
