Cruise Visitor Goes Nuclear After Irritating Spa Expertise

One Royal Caribbean visitor simply had a spa expertise that was something however enjoyable.

The visitor, who didn’t specify which ship they had been crusing on, took to Reddit to vent about how they had been topic to a shock “20-30 minute gross sales pitch” earlier than even attending to their therapeutic massage.

The passenger was so annoyed by the pushiness that they determined to stroll out of the appointment. The therapeutic massage they booked value $200 and so they had no plans to make extra purchases.

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“I ought to be in the midst of a 75 minute therapeutic massage proper now, however I walked out earlier than it even began. I felt like I used to be being held hostage in a timeshare presentation the way in which my therapeutic massage therapist was attempting to promote me each skincare merchandise underneath the solar,” the upset passenger recounted.

“When she continued after I instructed her I might solely use merchandise my dermatologist prescribes for me, I made a decision to stroll out,” they continued.

A Refund Wasn’t Sufficient

Upon leaving the appointment, the cruiser did obtain a full refund for his or her $200 therapeutic massage. This was fortunate, as Royal Caribbean usually requires a 24-hour discover to cancel spa companies.

“I walked out, defined the scenario to the spa supervisor (who had an perspective and mentioned they merely “advocate” their merchandise), and demanded a refund, which they supplied,” the passenger wrote.

Their subsequent cease was the visitor companies desk, the place they made the crew members conscious of the scenario to attempt to save different passengers from the identical expertise.

“I wasn’t on the lookout for something at no cost – I simply wished her to know that company don’t respect spending $200 on a therapeutic massage after which sitting via an unnecessarily and absurdly aggressive gross sales pitch,” they mentioned.

However even after saying their piece, the frustration lingered. The crew member went again to visitor companies for a second time and requested the staff to cancel each different tour and exercise they booked for the rest of the cruise.

“I made a decision to go just a little scorched earth. I went all the way down to visitor companies once more and had them cancel and refund each single tour and exercise I booked the remainder of the cruise,” the visitor wrote in an edit.

They defined that they might make last-minute tour bookings with third-party distributors as an alternative of giving Royal Caribbean “one other dime” throughout their crusing.

In fact, in addition they blasted the expertise on Reddit, the place it has gone viral among the many cruise group.

Why Do Crew Members Push for Gross sales?

Different cruise company might empathize with the expertise, as that they had additionally been pushed to make extra purchases by spa workers up to now on a number of cruise strains.

“A few years in the past on one other cruise line I truly needed to get aggressive in saying no due to how pushy they had been. It was the primary therapeutic massage I ever bought (a {couples} therapeutic massage) very costly and that ruined my entire expertise,” one cruise fan mentioned.

Others have even threatened to take away the gratuities of the spa staff prematurely of their appointment to attempt to keep away from the stress to purchase.

“I broke down and booked a therapeutic massage on my current cruise and put a notice on the consumption kind that mentioned I might solely add extra gratuity if there was no upselling and it labored,” one other shared.

“I believe it’s ridiculous that I’ve to resort to this, however I did have a very good expertise for as soon as,” they continued.

Whereas this doesn’t justify the detrimental expertise, it’s price noting that Royal Caribbean spa staff usually have gross sales and companies quotas that they’re supposed to fulfill on each crusing.

These crew members are normally employed by a third-party vendor, OneSpaWorld, who places immense stress on these staff to fulfill their targets. Failure to fulfill these quotas may end up in termination.

Crew members might push a bit further exhausting as a result of their livelihood is at stake, however it’s at all times okay for company to politely set boundaries or take away themselves from uncomfortable conditions when needed.