A few days in the past, I wrote about how British Airways launched a brand new coverage banning flight attendants and pilots from consuming drinks like espresso in public, together with whereas strolling by means of the terminal, within the gate space, and so forth. This coverage was tremendous controversial, and simply days later, the corporate is being compelled to largely backtrack, as reported by PYOK.
British Airways budges on botched beverage ban
Okay, sorry for the heading… anyway. British Airways reportedly obtained vital backlash from workers about its new guidelines about consuming drinks, and unions representing workers acquired concerned. They identified that in lots of circumstances, flight attendants and pilots may not see a crew break room for a complete day, so it’s ridiculous to principally ban them from consuming or ingesting between flights, since they’re nearly all the time in public.
The corporate has now been compelled to backtrack on this coverage. British Airways is clearly attempting to save lots of face, acknowledging that the rules could have “given the impression” that consuming and ingesting have been banned. Whereas the corporate remains to be demanding that workers don’t eat or drink whereas strolling by means of the terminal, it’s now fantastic for them to eat or drink whereas sitting down at an airport cafe or in a gate space.
Moreover, British Airways tried to ban workers from commuting on British Airways flights in uniform, however that coverage change has additionally been reversed. The corporate claims that it’s now making an attempt to give you a greater answer.
British Airways actually dug itself a gap with this snafu
Good worker morale is extremely essential at airways, as it will possibly vastly influence the extent of service that clients get. You need workers at an airline to really feel valued and aligned with the mission of the corporate. You’d assume administration would need to choose its battles rigorously, and ensure that if a change is made that may negatively influence worker morale, it’s truly essential and can make a fabric distinction for purchasers.
With that in thoughts, this strikes me as a fairly main misstep. I can perceive the way it feels slightly dehumanizing for crew not to have the ability to sip on a cup of espresso previous to working a flight the place they could have to remain up in a single day. The truth that the corporate backtracked so shortly makes this much more of a failure, and suggests the implications clearly weren’t thought by means of.
I don’t know who made this determination, however I can’t think about that particular person has a fantastic pulse on how frontline workers really feel about issues, since you’d assume they might’ve anticipated this type of response. Did they actually assume flight attendants and pilots can be like “yep, sounds completely honest, I didn’t need a cup of espresso anyway?”
It’s simply odd how this was ever even a precedence for the corporate. On the listing of the highest 100 complaints clients have about British Airways, I can’t think about “crews having espresso cups within the terminal” ranks.
Backside line
British Airways is backtracking on its plan to ban flight attendants and pilots from ingesting drinks in public. The airline will now permit them to drink issues like espresso whereas seated in gate areas or airport cafes, however they’re nonetheless informed to not drink whereas strolling by means of the terminal. This all appeared like a miscalculation on the corporate’s half, and I can’t think about that is good for morale.
What do you make of British Airways’ reversal of its crew beverage coverage?
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