All Ports Canceled, Refunds Upgraded

Cruise passengers on Superstar Infinity are dealing with an unplanned prolonged keep in a Mediterranean port.  The cruise ship is presently caught within the Turkish port of Kuşadası after the ship reportedly misplaced energy because of a small electrical fireplace on July seventh.

The incident led to a “whole blackout” for a number of hours, impacting air con, lights, and meals service.

Passengers initially described difficult circumstances because of the warmth and different issues. One on-line submit acknowledged, “It was a complete blackout for a number of hours… No energy meant no communications, no energy to rooms, no AC, delayed exhibits, delayed meals.”

Nonetheless, different passengers famous a relaxed demeanor onboard, with many “profiting from it.”

Longer Keep in Turkey

In an up to date letter despatched to visitors on July ninth, 2025, Superstar Cruises confirmed that Superstar Infinity will stay docked in Kuşadası, Turkey, by way of Friday at 3:00 PM native time.

The ship will then proceed on to Athens, Greece, with disembarkation nonetheless scheduled for Saturday, July twelfth, as initially deliberate.

This prolonged delay means Superstar Infinity will miss all beforehand scheduled remaining port stops, together with Thessaloniki and Mykonos. (A passenger submit on Reddit additionally talked about Kavala as a missed port, although the official letter didn’t particularly title it within the context of a canceled cease.)

Up to date Compensation Supplied

To compensate visitors for the disrupted itinerary and inconvenience, Superstar Cruises has introduced extra compensation than what was initially introduced.

Refundable onboard credit starting from $200 USD to $600 USD based mostly on cabin class had been first introduced in an preliminary letter, however the prolonged keep in Turkey has prompted the cruise line to sweeten the supply.

Right here is the up to date compensation being provided to impacted visitors:

• 50% of the cruise fare will probably be refunded within the type of a refundable Onboard Credit score, which can be utilized in the course of the the rest of the cruise.
• 50% of the cruise fare will probably be issued as a Future Cruise Credit score (FCC), which can be utilized towards a future Superstar Cruises trip departing inside the subsequent yr. This certificates will probably be despatched robotically to the visitor’s electronic mail handle on file inside the subsequent 14 days.

This compensation package deal successfully refunds all the cruise fare, break up between quick onboard credit score and a future cruise credit score.

Based on a Reddit submit from a passenger, these on board had been “reasonably proud of the compensation supply (even when not absolutely happy… ought to’ve been 100%).”

Additional Excursions Whereas Remaining in Turkey

Along with the monetary compensation, the Shore Excursions crew has organized complimentary Turkey-based excursions for visitors for Thursday and Friday.

These excursions will transcend Kuşadası and embrace Ephesus. Friends can enroll onboard through the Superstar Cruises app starting at 10:30 AM on July ninth. Passengers who booked impartial excursions are suggested to contact their tour operators for refunds.

Any Shore Excursions booked for Thessaloniki and Mykonos will probably be robotically refunded to SeaPass accounts. Any remaining refundable onboard credit score on the finish of the crusing will probably be reimbursed to the cardboard on file inside 14 enterprise days from last disembarkation.

Within the letter, Superstar Cruises acknowledged their dedication to enhancing the onboard expertise, treating the rest of the time as “a number of sea days” with a full schedule of actions, culinary occasions, and leisure.

Passenger Reactions

Passenger sentiment, as shared on Reddit, signifies rising concern concerning the capability to achieve Athens on schedule, with one consumer stating, “we at the moment are very confused that we might not even make it to Athens. How are we going to get dwelling if the ship nonetheless will not be protected to sail by the weekend?”

Regardless of the setbacks and worries, many passengers are reportedly making an attempt to remain optimistic, with admiration for the crew’s efforts to handle the state of affairs.

Superstar’s Dedication

Of their letter, Superstar Cruises acknowledged, “We need to start by thanking you in your continued persistence, understanding, and suppleness throughout your time with us aboard Superstar Infinity. Your security and well-being stay our highest precedence, and each choice we make is guided by that dedication.”